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Webinar – Sustainable Service Management for sustainable business

20 September, 2023, 12:00 pm - 1:00 pm


Why do we keep re-inventing stuff? – constantly moving from one transformation project to another?

What can we do to build long term and sustainable ways of working that last, deliver continual value, and also evolve?

This webinar looks at the elements of service management that can help to develop long-term success and quality, with key tips on how to develop and ensure that these are built into transformation projects as well as BAU. This will also include experience management, people and culture, management and leadership, metrics and analysis, and service governance. There will also be references to the 7-steps approach to quality and service ‘goodness’.

The webinar will provide some ideas and suggestions for how to develop sustainable ways of working – this covers all aspects of working. This is beyond the environmental aspect of sustainability – including ethics, business value, efficiency and long-term consistency.

This webinar will be delivered by Barclay Rae who is an ex-itSMF UK board member, a consultant, author and a co-host of the Enterprise Digital Podcast. He is also an ITIL4 architect and SDI standards author

Delivery Platform

This webinar will be delivered using ClickMeeting.

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

Please register using the link below and access details will be sent to you 48 hours before the webinar start date.





20 September, 2023
12:00 pm - 1:00 pm
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Online Delivery


itSMF Events Team
+44 (0)118 918 6500
View Organiser Website