Co-creating value in organisations will help you understand how applying ITIL4 and value focused Enterprise Service Management thinking to your organisation via a Community of Practice can enable you to co-create value for your colleagues, partners, and consumers.
David Barrow is an independent IT service management consultant covering digital transformations and service management process re-engineering projects in several sectors for various global clients who has worked for 30 years in IT ‘Service’ related roles, David discusses how he has used the question ‘What does Value mean to you?’ to help set up and co-create Value-Focused Communities of Practice to enable teams to improve digital service delivery.
David will discuss real-life examples, some good and some bad, to cover where he has co-created Value-Focused Communities of Practice and how these enabled Service Management to become more enterprise focused through co-created knowledge, experience-focused measurement, and a more defined organisational language. As well as demonstrating the value of ‘peeking under the covers’ to co-create value you didn’t even know existed.
This webinar will be delivered using ClickMeeting.
This event is FREE for all itSMF UK members.
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Please register using the link below and access details will be sent to you 48 hours before the webinar start date.