Webinar – Introducing the DTMethod, a methodology that helps apply Design Thinking in organisations!

Join us for our next member webinar, where lead author Rafal Czarny will present design thinking and introduce the DTMethod (Design Thinking Methodology).

The DTMethod integrates design thinking principles into organisational processes and encourages a holistic, user-centric mindset for solving complex problems and emphasises empathy, creativity, and iterative problem-solving.

The method consists of three core pillars: DTModel, DTTools, and DTRules & Roles:

1. DTModel includes three phases: Exploration (understanding the problem space), Creative (ideation and brainstorming), and Construction (prototyping and refinement)
2. DTTools encompass techniques like user interviews and prototyping
3. DTRules & Roles emphasise a people-centered approach.

For more information you can read Rafal’s recent blog post ‘Design thinking and customer experience’ here.

Presenter

Rafał Czarny is the Director of innovation and development at Inprogress Design Lab. As part of his professional activity, he supports organisations in implementing change using facilitation and Design Thinking. He has created training games, development programmes, incentive systems and supported organisational change involving, among other things, employee recruitment, increasing engagement and job satisfaction.

Delivery Platform

This webinar will be delivered using ClickMeeting.

PeopleCert ITIL CPD Points

itSMF UK members will automatically earn 1 ‘Professional Education’ ITIL CPD point for attending this event – more details available here.

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

Please register using the link below and access details will be sent to you 48 hours before the webinar start date. A recording of the webinar will be available here 24 hours after the live event.

REGISTER NOW!

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