Whether you are looking at Service Management from an IT or Enterprise-wide perspective, we live in interesting times…
Come and join your peers for a face-to-face meet up hosted by the University of Dundee where we’ll hear real-world examples of developments in AI, UI and ESM, and have plenty of time for networking too.
Rhouri McAlpine, Head of Architecture, Digital and Technology Services, The University of Dundee
Digital and Technology Services at the University of Dundee has initiated an “Evaluation Project” for up to 50 volunteer staff users spread across different departments and roles. This presentation will report on the approach and findings to date.
Chris Powell, Director – Sales Engineering, Ivanti
With the advent of recent advances and potential of Gen AI to help transform Service Management experiences, to advances with low code interoperability and modern UI; hear from Ivanti’s Chris Powell about their latest strategy to helps customers improve efficiencies and experience for the End Users and Service Desk.
Mark Temple, Assistant Director – Service Management, University of Glasgow
Mark will showcase the work they’ve been doing in the Enterprise Service Management space, together with the efficiencies realised through Shift-Left.
itSMF UK members will automatically earn 4 ‘Community’ ITIL CPD points for attending this event – more details available here.
This event is FREE to both itSMF UK members and non-members.
Dundee