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Member meet-up – The future’s bright

29 August, 2024, 9:30 am - 2:00 pm

Free

Whether you are looking at Service Management from an IT or Enterprise-wide perspective, we live in interesting times…

Come and join your peers for a face-to-face meet up hosted by the University of Dundee where we’ll hear real-world examples of developments in AI, UI and ESM, and have plenty of time for networking too.

Navigating a Copilot Pilot for University Staff

Rhouri McAlpine, Head of Architecture, Digital and Technology Services, The University of Dundee
Digital and Technology Services at the University of Dundee has initiated an “Evaluation Project” for up to 50 volunteer staff users spread across different departments and roles. This presentation will report on the approach and findings to date.

Modern ITSM: Through the lens of a Solution Vendor

Chris Powell,  Director – Sales Engineering, Ivanti
With the advent of recent advances and potential of Gen AI to help transform Service Management experiences, to advances with low code interoperability and modern UI; hear from Ivanti’s Chris Powell about their latest strategy to helps customers improve efficiencies and experience for the End Users and Service Desk.

> £100,000 worth of efficiencies from £100 worth of development time

Mark Temple, Assistant Director – Service Management, University of Glasgow
Mark will showcase the work they’ve been doing in the Enterprise Service Management space, together with the efficiencies realised through Shift-Left.

PeopleCert ITIL CPD Points

itSMF UK members will automatically earn 4 ‘Community’ ITIL CPD points for attending this event – more details available here.

How much does it cost?

This event is FREE to both itSMF UK members and non-members.

REGISTER NOW!

Dundee

Details

Date:
29 August, 2024
Time:
9:30 am - 2:00 pm
Cost:
Free
Event Categories:
,
Event Tags:
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Venue

The University of Dundee
Dalhousie Building, Old Hawkhill
Dundee, DD1 5EN
+ Google Map
View Venue Website

Organiser

itSMF Events Team
Phone
+44 (0)118 918 6500
Email
events@itsmf.co.uk
View Organiser Website