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Webinar – From Service Desk to Customer Value: Service Management Value Streams
ITIL 4 has brought the concept of value streams in the centre of service management. Indeed, service management practices only create value in the context of organisation-wide value streams, never in isolation.
How to identify, analyse and improve service value streams? How do ITSM tools support value stream mapping and management? How to ensure effective coordination of multiple practices in a value stream?
Roman will share the latest ITIL recommendations and answer your questions.
Presenter
Roman Zhuravlev is ITIL Lead Architect at PeopleCert. For the last seven years he has been responsible for development and continual improvement of ITIL 4. Before joining the ITIL development team, Roman worked as an ITSM trainer and consultant. Roman has authored and translated numerous articles and books on service management.
Delivery Platform
This webinar will be delivered using ClickMeeting.
PeopleCert ITIL CPD Points
itSMF UK members will automatically earn 1 ‘Professional Education’ ITIL CPD point for attending this event – more details available here.
How much does it cost?
This event is FREE for all itSMF UK members.
If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.
Please register using the link below and access details will be sent to you 48 hours before the webinar start date. A recording of the webinar will be available here 24 hours after the live event.
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