Business Simulation

Ride the ITSM rollercoaster to successful transformation

Join us at Alton Towers Resort, to experience rapid change in a safe, simulated environment, whilst deploying technologies, improving processes and achieving success.

• Experience a 2-year transformation in a single day
• See how your teams can align their understanding of a transformation
• Apply ideas and best practices
• Immerse yourself in learning by doing
• Share your knowledge
• Celebrate success
• Share your questions and ideas with your peers.

How it works

Participants are assigned roles across the disciplines: Business, Development, QA, Operations, Service Desk etc. They’re thrown into a simulated environment that challenges them to develop and launch new products against a backdrop of constantly changing internal and external forces. This realistic approach delivers tension and excitement. After each round there is a review period packed with dramatic “aha!” moments for everyone – and the insights come from the participants themselves.

Round 1: chaos!

• Poor communication
• No collaboration: different functions are in conflict
• Poor performance from development and QA
• Lost business opportunity and revenue.

Round 2: introduce processes

• Service virtualisation
• Minimum viable product iterations
• Fail faster
• Automation
• Shift left.

Round 3: optimised

• Shorter time-to-value
• Increased parallelism
• Reduced rework
• Improved ROI.

By the end of the simulation, the team has self-diagnosed how their old ways of working were inefficient and counterproductive. They’ve turned into an agile, proactive team that can flex and pivot in respond to a changing environment, dealing smoothly with every curveball that fate throws at them. And they’re ready to apply these lessons to their day jobs.

Why experiential learning?

• “The most effective way to develop high acuity behaviours, while strengthening the underlying neural pathways, is by jumping in and doing with Experiential Learning.” (Gartner)
• “Successful transformations demand new capabilities. To build them, Experiential Learning leverages the intimate link between knowledge and experience.” (McKinsey)
• Knowledge retention from simulation is 9% higher than for any other form of education or learning.
• Simulations build 30% more confidence in the application of learned knowledge as opposed to traditional classroom or online instruction.
• Instructional guidance or learning methodologies that incorporate game mechanics elements will generate, on average, 37% more correct action than standard communication approaches.
• “Simulation can take you to the next level on your service management journey.” Eveline Oerhlich, Forrester.

Can I just “pop-in” or attend online?

• Due to the progressive nature of the event, participants are required to be present in-person from the beginning until the end.
• This particular simulation is designed for in-person delivery.

Why should I attend?

• Experience something new – the most engaging learning method
• Learn about practical ways of driving cultural change
• Pick up tips on improving your own ways of working
• Network with peers from other organisations.

What do I need to bring with me?

• Open mind
• Positive attitude
• Energy
• Attention

Event timings

Arrival at 09:00 for tea/coffee, with a prompt start at 09:30.  The simulation will finish at 15:45 when attendees will be entitled to free access to Alton Tower Theme Park for the remainder of the day.

Venue

This event will held in person at the Alton Towers Hotel – which can be reached:

BY CAR – located between the M1 and the M6 and is well signposted from both motorways. Depending on your direction, the nearest motorway exits are: M1 Northbound – Junction 23a, M1 Southbound – Junction 28, M6 Northbound – Junction 15, M6 Southbound – Junction 16.

BY TRAIN – Uttoxeter station is the nearest train station to Alton Towers, just 10 miles from the resort. Uttoxeter station is just a 20 minute drive away from the resort or 30 minutes by bus.  Stoke on Trent rail station is 15 miles from Alton Towers Resort. A local taxi would take around 25 minutes to the resort.  Derby train station is around 25 miles from Alton Towers. From there you will need to order a taxi or a car service to arrive at the resort in around 50 minutes to one hour.

PeopleCert ITIL CPD Points

itSMF UK members will automatically earn 7 ‘Professional Education’ ITIL CPD points for attending this event – more details available here.

How much does it cost?

This event is FREE to members but please be aware that the maximum capacity is limited to 40 attendees due to the interactive delivery format.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

Please note: As places are limited, and roles need to be allocated on the day, we kindly request you ensure your availability before registering as ‘no-shows’ on the day will impact other attendees!

BOOK NOW 

Please contact the office on +44 (0) 118 918 6500 to discuss a dedicated delivery of this event for your organisation.
Manchester