Chantal Grevatte-Ball takes us on a personal journey into the value of liaison roles in IT service management
Chantal Grevatte-Ball
November 21, 2025
Chantal Grevatte-Ball takes us on a personal journey into the value of liaison roles in IT service management
The strategy team of the itSMF UK Service Design Community of Practice recently created a new resource and guide for
itSMF UK recently held a member meet-up in association with the BCS IT Asset and Service Management group, the session
Faith Thomas and Anthony Steer get to grips with a pair of service management bugbears, technical and legacy debt.
As he surveys his new property, Richard Horton reflects on certification, contract management, new technology and the need for a
Ever wondered what a typical day looks like for someone juggling the hats of a Service Architect? It’s a dynamic
Ian MacDonald proposes a value-related rebrand for our ITIL-based roles.
How we combine digital products and services is now the source of some debate within the industry, says Roman Zhuravlev.
As organisations embrace digital transformation, the once-clear boundaries between service design and UX are starting to blur, says Chevonne Hobbs.
As the first anniversary of itSMF UK’s pilot mentoring scheme approaches, Caroline Wyatt offers an update on its progress.
Simon Rolley of DWP moves out of his comfort zone to present at AI in ITSM at Bletchley Park.
Chevonne Hobbs of Illuminet Solutions offers a practical guide to implementing or improving a Continual Improvement Practice. Her whitepaper focuses
FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.
17 September, 09:30 – 16:30