Blog

Problem management is the only ITIL discipline that prevents incidents from occurring or recurring. Given its potential impact, you would

Val Wilson reflects on some key shifts that have occurred in leadership styles, and how these changes are creating new

A big thank you to all itSMF UK members who took part in the ISO/IEC 20000 Survey 2024, giving us

Richard Horton has spent a decade and more in the service management kitchen. Here are some musings on what the

Around ten years ago, itSMF UK’s Problem Management Special Interest Group (PM SIG) surveyed its membership about the state and

Why have we been slow to take up teaching service management in our university system? Sandra Whittleston considers the contributing

With the meteoric growth of cyber crime, Dr Clive King and Conor Horgan explain how to manage the impact of

Building suppliers at loggerheads, endless site visits, and a hapless customer left to carry the can. Richard Horton reflects on

IT might seem like the last place you’d expect emotions to come into play, but the truth is, IT is

Jaro Tomik shares his personal highlights from ITSM24.

Barry Corless reflects on some special moments from this year’s itSMF UK Conference.

One successful Gen AI attack on your service desk could destroy your business. Frank Abagnale tells how they did it