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I have shamelessly become a little obsessed with Stacey Solomon’s ‘Sort it Out’ programme on BBC iPlayer. For those of

How exactly do ITIL and ISO/IEC 20000 fit together? Lynda Cooper offers some clarification, and looks at Part 11 of

I have never experienced an entire virtual conference. Oh sure, I have been to some where I attended a session

The Cloud Centre of Excellence (CCOE) is a new function which is gaining traction and interest – due in part

Many IT teams are working ‘flat out’ just to keep the infrastructure running and, even with a state-of-the-art ITSM implementation,

Service Integration and Management (SIAM) is an approach to managing multiple service suppliers and integrating them to provide a single

Recoverability of an organisation was once considered a luxury. After all, why would a company spend any time let alone

With an increasing number of organisations embracing standards across ITSM and security management, how can we adopt an integrated approach

We talk a lot about communication and how important it is, but for many it remains a big challenge.  Externally

I have worked with many organisations who set out on the journey of building the perfect Configuration Management Database (CMDB):