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Perception is reality. and if your consumers don’t recognise value from what you do, they certainly will recognise cost. In

In this article we explore the different types of automation in a service support context. We focus on internal user

“I’m stood in front of the bathroom mirror practising tying a bow tie on a Sunday morning in early November.

Have you ever asked yourself, “Why do we measure things?” It’s a question that often goes unasked, yet it lies

The main topics of discussion at itSMF UK’s recent sector spotlight on the higher education sector were cybersecurity and major

There is a quote attributed to Napoleon Bonaparte that goes something like “A soldier will fight long and hard for

Daniel Breston reflects on the synergies between ITSM good practice and his recent experiences of critical healthcare.

Cristan Massey considers how we can use chaos engineering to test our service processes.

Mark Herring offers a light-hearted view of legacy data migration.

“Success is all about collaboration.” DHCW’s Liz Wride shares her impressions of itSMF UK’s recent Sector Spotlight for service management

itSMF UK recently held a Member Meet-up at Burges Salmon in Bristol, bringing together organisations and individuals from across a

Not all organisations want to gain a certificate of conformity. For some, it is enough to put in place a