How exactly do ITIL and ISO/IEC 20000 fit together? Lynda Cooper offers some clarification, and looks at Part 11 of
Lynda Cooper
January 6, 2022
How exactly do ITIL and ISO/IEC 20000 fit together? Lynda Cooper offers some clarification, and looks at Part 11 of
I have never experienced an entire virtual conference. Oh sure, I have been to some where I attended a session
The Cloud Centre of Excellence (CCOE) is a new function which is gaining traction and interest – due in part
Many IT teams are working ‘flat out’ just to keep the infrastructure running and, even with a state-of-the-art ITSM implementation,
Service Integration and Management (SIAM) is an approach to managing multiple service suppliers and integrating them to provide a single
Recoverability of an organisation was once considered a luxury. After all, why would a company spend any time let alone
The itSMF UK team are always looking to expand the range of ITSM-related frameworks, practices and architectures we cover in
With an increasing number of organisations embracing standards across ITSM and security management, how can we adopt an integrated approach
We talk a lot about communication and how important it is, but for many it remains a big challenge. Externally
I have worked with many organisations who set out on the journey of building the perfect Configuration Management Database (CMDB):
February 18 15:55 EST (20:55 GMT) Perseverance lands on Mars. Unfortunately this was somewhat later than the itSMF UK MarsLander
2021 is already shaping up to be an exciting year for itSMF UK. Writing this at the time of the
FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.
17 September, 09:30 – 16:30