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Blog

Dr Don Page
Service and info security management standards: Asia leads the way

Why are there such large variations in adoption of industry standards across the world? I have been reviewing the exploitation

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Dr Don Page May 19, 2020
Chris Markiewicz
Customer Care During Lockdown – Apply the LAW

It probably goes without saying that we are now, more than ever, reliant on technology, given the immense challenges posed

Read More
Chris Markiewicz April 23, 2020
Candy Candappa
How to manage yourself when home-working

Following up on his previous blog, Candy Candappa offers some useful hints and tips on working at home – when

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Candy Candappa April 3, 2020
Candy Candappa
Managing a remote-working team in challenging times

Candy Candappa suggests some ways to re-think your management style in the light of enforced remote working. Let us have

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Candy Candappa March 23, 2020
Paul Wilkinson
Talking business to the business

Diary entry, CEO of Parts Unlimited: 12 Feb 2020. 8.00. At least the crisp blue sky surrounding the BT Tower

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Paul Wilkinson February 21, 2020
itSMF UK
ITIL 4 Foundation Revision Guide launched at ITSM19 on 18th November!

The new ITIL 4 Foundation Revision Guide offers a perfect companion for those undertaking the new Foundation course. Written by

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itSMF UK January 31, 2020
Mark Smalley
Make way for High Velocity IT!

High Velocity IT has recently captured the attention of the service management community as one of the four pillars of

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Mark Smalley January 24, 2020
Richard Horton
The problem with problems – reflections from North region

Richard Horton reports on the latest itSMF UK North Region meet-up, where conversation turned to the question of problem solving

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Richard Horton October 30, 2019
Mark O’Loughlin
Cloud computing: make it about the business!

Mark O’Loughlin considers the challenges of effective cloud management, the topic of our next SMtech event.

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Mark O’Loughlin October 10, 2019
Mark Smalley
MarsLander marches on

Mark Smalley takes the Marslander ITIL simulation to the next level.

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Mark Smalley October 7, 2019
Mark McGinn
Watch out for silos and don’t eat the elephant!

Mark McGinn reports on the recent itSMF UK SMtech Forum on Asset Management.

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Mark McGinn September 27, 2019
Bridge in London
Barclay Rae
Reflecting on DOES19: convergence and people-focussed IT

This year’s DevOps Enterprise Summit (DOES19) provided a good opportunity to catch up with one of the signature global events

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Barclay Rae August 8, 2019
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Event – ITIL Case Study Day

FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.

17 September, 09:30 – 16:30

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