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Blog

cyber security
Paul Wilkinson
ITIL or Until? The choice is yours

The mission director of SPACE-Y throws the newspaper on the table. “NASA Mars 2020 Rover gets a super new instrument,”

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Paul Wilkinson July 11, 2019
Group of hands and feet
Richard Horton
Service design: putting the customer first

You may have seen recent itSMF communications about SIG (Special Interest Group) Focus Days. The idea here is to pick

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Richard Horton June 20, 2019
Paul Wilkinson
Relevance is something you have to claim

ITIL®4 has been launched successfully. Across the globe ITSM professionals have been proudly adding the ITIL 4 certificate to their

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Paul Wilkinson June 4, 2019
Karen Brusch
ITIL 4 Guiding Principles – what’s this all about?

There are Seven Guiding Principles in the new ITIL 4 Foundation book. These principles are not in fact new –

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Karen Brusch April 10, 2019
Christoph Goldenstern
Achieving Service Excellence in Major Incident Management

Most modern companies depend on technologies to such a degree that it results in a significant risk of technical issues

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Christoph Goldenstern March 7, 2019
Patrick Bolger
Exploring the ITSM tools market

With roughly 200 vendors selling service desk tools, and around 70 vendors active in the mid-market and enterprise space, selecting

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Patrick Bolger February 11, 2019
tomato language barrier
Lorraine Joseph
Communication – Helping IT Close the Gap with the Business

Until now, my background consisted of marketing mainly for business to customer (B2C) organisations. I’ve worked at a zoo, for

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Lorraine Joseph January 15, 2019
Nicholas Collier
Integrating Managed Service Providers with your Organisation

TEXT TO SPEECH:  PART 1   PART 2 IT has moved from a single, often experimental business function to a capability

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Nicholas Collier December 18, 2018
Talking heads
Mark McGinn
Communication – What They Don’t Know CAN Hurt IT

As the Managing Director of an IT company, travel and meetings form a big part of my role and a

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Mark McGinn December 12, 2018
ITSM18 Balloons
Lynda Cooper
Relating the ITSM18 messages to the New Edition of ISO/IEC 20000-1

As the project editor of ISO/IEC 20000-1, I spoke on day one of the 2018 Annual itSMF UK Conference (ITSM18)

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Lynda Cooper December 7, 2018
Raymond Paxton
DevOps in Practice – A Simulation Approach

I recently had the privilege to attend an award-winning DevOps in-room simulation, hosted by itSMF UK, Sofigate, and G2G3 in

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Raymond Paxton December 5, 2018
Future Path
Barclay Rae
Service Management – More Relevant Now Than Ever

As the dust settles on itSMF UK’s Annual Conference (ITSM18) and some of the great content that was shared and

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Barclay Rae December 4, 2018
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Event – ITIL Case Study Day

FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.

17 September, 09:30 – 16:30

more information