This year’s itSMF UK Annual Conference (ITSM18) was suitably thought provoking across a range of areas, but one that is
Richard Horton
November 29, 2018
This year’s itSMF UK Annual Conference (ITSM18) was suitably thought provoking across a range of areas, but one that is
This year’s itSMF UK conference had many themes flowing through it but one that stood out from the rest was
The itSMF UK annual conference asked some serious questions around the relevance of IT service management (ITSM) in a rapidly
It’s been more than ten years since the last major re-write of ITIL, and in that time our world and
This article was contributed by Jack Geron, CTO at That’s IT, responsible for IT Care Center. You’re in New-York city
The technology world is changing rapidly. If you stop and think about it for a moment, the level of technology
Cyber security is no different from any other management activity, the theory is straight forward and well known, and execution
As part of the founding itSMF UK group, I attended the first UK Conference in Stratford 27 years ago as
You’re probably aware that to produce a succession of motivated, driven, forward-facing employees every organisation needs some form of career
It seems like Artificial Intelligence (AI) is suddenly everywhere, from phones to cars to kitchen appliances. If it performs calculations
The role of the service desk analyst has evolved overtime; it has grown from a non-technical role some 30 years
This article was contributed by Claudio Pastori and Rosario Percannella from European Central Bank. Communication is a key element for
FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.
17 September, 09:30 – 16:30