When was the last time you used a typewriter? That’s a funny question isn’t it? Well would you believe that
Mark O’Loughlin
October 10, 2018
When was the last time you used a typewriter? That’s a funny question isn’t it? Well would you believe that
ISO/IEC 20000 is the only international standard for service management. It can be used by organizations big and small, public
Over the last 15 years I’ve worked with a lot of businesses – from big brands to small names –
We need more industry convergence – without it we continue to struggle in our silos… There are a number of
“Service Catalogue” is an interesting term in that it can be interpreted, and used, in a number of different ways.
Unfortunately Shadow IT is still “a thing”, and many organisations still don’t know what to do about it. Here we
Problem management is often seen as the ITSM/ITIL ‘game-changer’ process that never gets done – or at least done properly.
In this blog Barclay Rae takes a looks at what SIAM is, how to approach it, and provides advice for
What you get out of a conference/event presentation is an interesting question. Some of the knowledge or awareness you gain
I am an American now living in the UK. I have led a life of COBIT but in the UK
Two weeks ago, we held our annual itSMF UK conference (ITSM17) and it was a cracker. Delegates gave us fantastic
This is the most exciting time EVER to be in IT….but are we up to IT!?’ was the theme of
FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.
17 September, 09:30 – 16:30