This is a guest post, contributed by Michelle Major-Goldsmith, Manager, Service Management Capability at Kinetic IT; and Simon Dorst, Manager, Service Management Service, Kinetic IT In the
November 15, 2017
This is a guest post, contributed by Michelle Major-Goldsmith, Manager, Service Management Capability at Kinetic IT; and Simon Dorst, Manager, Service Management Service, Kinetic IT In the
When conversations turn to measurements, key process indicators (KPIs) always get raised as a mandatory requirement for anyone running a
Do I need to tell you again? That was a favourite phrase of my mother’s and a sure clue I
It’s certainly all go in the ITSM world right now – with the major conference season upon us. New ideas,
At the upcoming itSMF UK conference (ITSM17) this year, I’ll be presenting on how you can use reward and recognition to motivate
Stuff happens: An important upgrade goes wrong, causing a two hour outage. It turns out that the preparatory checks weren’t
As I’m sure you’re already aware, this year’s annual itSMF UK conference (ITSM17) is taking place in Manchester 20th –
This is a guest post, contributed by Stephen Mann, Principal Analyst and Content Director at ITSM.tools. There’s so much business
For many years in IT service management (ITSM), we’ve been extolling, nay evangelising, about the importance of the Service Design
This is a guest post, contributed by Sanjeev NC, Freshworks. We used to believe that the only way for people
This is a guest post, contributed by Mark Smalley, IT Paradigmologist, ASL/BiSL Foundation If you’ve been attending IT service management
Metrics! Bah! We’ve measured in IT for years all sorts of things like: quality, cost, safety, people, customers, availably, reliability,
FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.
17 September, 09:30 – 16:30