Metrics! Bah! We’ve measured in IT for years all sorts of things like: quality, cost, safety, people, customers, availably, reliability,
Daniel Breston
September 6, 2017
Metrics! Bah! We’ve measured in IT for years all sorts of things like: quality, cost, safety, people, customers, availably, reliability,
Why do we do processes? When Service Management theory is structured around using them it seems a bit of a
I was talking with a developer at an event the other day, who was cursing the “cult of DevOps”. Quite
I’m fortunate enough to attend multiple IT service management (ITSM) and IT industry-related conferences each year – in the capacity
Fake News is in the news these days. Of course, there is a degree of circular argument in whether you
Studying for an MBA is particularly hard if you try to do it alongside a full-time job. Mine took six
This is a guest post, contributed by Joe McGee, Leadership Founder and Consultant at McGee Leadership. In leadership, whether in
Recently I had the privilege of being asked to develop and subsequently deliver an itSMF UK workshop on “Practical DevOps”
Like a phoenix from the ashes, the IT service management (ITSM) podcast foursome are back with their usual mix of
It’s been quite a year in the world of politics, hasn’t it? We’re leaving the EU, David Cameron isn’t even
There’s a lot of discussion and industry activity around SIAM (Service Integration and Management) right now. Whilst we might wonder
As interest in SIAM continues to grow, it was no surprise that a training and certification programme would be developed