In this new series of podcasts we’ll be talking to self proclaimed ITSM “old fogies” Barclay Rae, James Finister, Stephen
Rebecca Louise Beach
July 12, 2016
In this new series of podcasts we’ll be talking to self proclaimed ITSM “old fogies” Barclay Rae, James Finister, Stephen
Very often when attending IT Service Management (ITSM) events and meetings, discussions focus on the newcomers to our industry. Popular
If you want a one-line summary of the challenge faced by people delivering IT services, you could do worse than
Undertaking effective ITIL-based problem management is essential for any IT organisation that wants to deliver high levels of service availability
In Is it Time for ITSM to be Counted as a Professional Discipline – Part 1 I discussed how ITSM
Posted on behalf of the SIAM SIG – People and Change Working Group Here in the SIAM SIG we’ve been
This week ITSMF UK will be at the SITS show – we look forward to meeting many ITSM people there
ITSM is still seen by many as purely ITIL-focused or relevant only to internal IT operations. It is time for
Some people will tell you that your Service Catalogue is the most important step in the journey of your ITSM
DevOps isn’t the answer to every business demand, but it might be the best way to keep up with the
I first heard IT4IT mentioned at the ITSMF UK conference last November. It piqued my interest but I admit to
When I was younger I learned to play the piano and the drums. I was often bored and irritated by
FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.
17 September, 09:30 – 16:30