With our growing dependency on IT, we need to start delivering services in the way that our customers really want
Robert Stroud
September 6, 2016
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With our growing dependency on IT, we need to start delivering services in the way that our customers really want
In this new series of podcasts we’ll be talking to self proclaimed ITSM “old fogies” Barclay Rae, James Finister, Stephen
Very often when attending IT Service Management (ITSM) events and meetings, discussions focus on the newcomers to our industry. Popular
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In Is it Time for ITSM to be Counted as a Professional Discipline – Part 1 I discussed how ITSM
Posted on behalf of the SIAM SIG – People and Change Working Group Here in the SIAM SIG we’ve been
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ITSM is still seen by many as purely ITIL-focused or relevant only to internal IT operations. It is time for
Some people will tell you that your Service Catalogue is the most important step in the journey of your ITSM
DevOps isn’t the answer to every business demand, but it might be the best way to keep up with the
I first heard IT4IT mentioned at the ITSMF UK conference last November. It piqued my interest but I admit to
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