This is the most exciting time EVER to be in IT….but are we up to IT!?’ was the theme of
Paul Wilkinson
November 28, 2017
This is the most exciting time EVER to be in IT….but are we up to IT!?’ was the theme of
This is a guest post, contributed by Michelle Major-Goldsmith, Manager, Service Management Capability at Kinetic IT; and Simon Dorst, Manager, Service Management Service, Kinetic IT In the
When conversations turn to measurements, key process indicators (KPIs) always get raised as a mandatory requirement for anyone running a
Do I need to tell you again? That was a favourite phrase of my mother’s and a sure clue I
It’s certainly all go in the ITSM world right now – with the major conference season upon us. New ideas,
At the upcoming itSMF UK conference (ITSM17) this year, I’ll be presenting on how you can use reward and recognition to motivate
Stuff happens: An important upgrade goes wrong, causing a two hour outage. It turns out that the preparatory checks weren’t
As I’m sure you’re already aware, this year’s annual itSMF UK conference (ITSM17) is taking place in Manchester 20th –
This is a guest post, contributed by Stephen Mann, Principal Analyst and Content Director at ITSM.tools. There’s so much business
For many years in IT service management (ITSM), we’ve been extolling, nay evangelising, about the importance of the Service Design
This is a guest post, contributed by Sanjeev NC, Freshworks. We used to believe that the only way for people
This is a guest post, contributed by Mark Smalley, IT Paradigmologist, ASL/BiSL Foundation If you’ve been attending IT service management