Why do we do processes? When Service Management theory is structured around using them it seems a bit of a
Richard Horton
July 12, 2017
Why do we do processes? When Service Management theory is structured around using them it seems a bit of a
I was talking with a developer at an event the other day, who was cursing the “cult of DevOps”. Quite
I’m fortunate enough to attend multiple IT service management (ITSM) and IT industry-related conferences each year – in the capacity
Fake News is in the news these days. Of course, there is a degree of circular argument in whether you
Studying for an MBA is particularly hard if you try to do it alongside a full-time job. Mine took six
This is a guest post, contributed by Joe McGee, Leadership Founder and Consultant at McGee Leadership. In leadership, whether in
Recently I had the privilege of being asked to develop and subsequently deliver an itSMF UK workshop on “Practical DevOps”
Like a phoenix from the ashes, the IT service management (ITSM) podcast foursome are back with their usual mix of
It’s been quite a year in the world of politics, hasn’t it? We’re leaving the EU, David Cameron isn’t even
There’s a lot of discussion and industry activity around SIAM (Service Integration and Management) right now. Whilst we might wonder
As interest in SIAM continues to grow, it was no surprise that a training and certification programme would be developed
We are now seeing a real renaissance in the ITSM industry. The days of the single approach to service and
FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.
17 September, 09:30 – 16:30