2021 is already shaping up to be an exciting year for itSMF UK. Writing this at the time of the
Mark Burgess
February 5, 2021
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2021 is already shaping up to be an exciting year for itSMF UK. Writing this at the time of the
I finally became a consultant and trainer after years of being a CIO or IT Director. I had always been
ITIL 4: Digital and IT Strategy, or DITS for short, is the last book to be released in a series
What exactly is value stream mapping, and what does it have to offer for today’s enterprise? Dan Breston explains.
As mentioned in our Member Events blog in August, itSMF UK have been reviewing our Specialist Interest Groups (SIGs) to
Kanban is a highly visual, collaborative and increasingly popular service management and continuous improvement method. There are many confusing perspectives
Digital transformation is a large and highly convoluted subject on which many books have been written. Although I have tried
itSMF UK Board member Richard Horton offers some insights into the global research activity to develop a COVID vaccine, and
Having worked in Service Management for around 15 years, I still find it hard to explain to my friends exactly
Captain’s log: stardate 22 July 2020 The Mission director rubbed his throbbing temples and shifted in his seat to relieve
The current pandemic has resulted in the suspension of several of our face to face member events. Since then the
“To boldly go where no ITIL has been before. That is the challenge facing my Mission Control teams. In this
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