Online Masterclass – Service Catalogue
A service catalogue is a key element in the development of successful digital services and service management. This is a multi-level approach to defining the expectations and a joined up services provided and is a key element in planning and modelling for transformation and success. There are several ways that this can be developed and implemented, however the value of this is to create a practical model so that IT organisations can focus on delivery and demonstrating value. This provides the capability to better manage, deliver, and monitor business services across your IT estate.
The workshop provides clarity as a learning and sharing experience – this includes:
- What a service catalogue is
- How to organise your services and approach in a way that is relevant to all stakeholders – digital/IT and business
- How to build and approach this with practical guidance to ensure your service catalogue remains a “living document”
- What you need to make this successful
Target Audience
This event is aimed at the beginner/Intermediate level. Facilitated by Barclay Rae, an independent consultant and author, recognised for his IT service management (ITSM) knowledge and experience in the development of service catalogue. The event is designed for ITSM professionals either looking to get started with a service catalogue or looking to improve their existing efforts.
What will it involve?
In this interactive event we will cover:
-
- What a service catalogue is and why you need one
- Common service catalogue myths and their realities
- The challenges associated with running a service catalogue and how to overcome them
- What a service catalogue structures looks like
- How to define services from a business user perspective, not IT’s perspective
- How a service catalogue fits with other ITSM frameworks
- Best practice reporting and metrics and how to adjust these to suit your business requirements
- How to deliver an actionable and maintainable service catalogue, with a long-term roadmap
Attendees are welcome, and encouraged, to bring their own real-world scenarios for discussion if they are comfortable with sharing them.
What are the key benefits of attending?
Benefits include, but are not limited to:
- The opportunity to quickly understand the key tenets of a successful service catalogue, the benefits it can bring to your organisation, and how to get started, or to improve existing efforts
- The opportunity to learn how to improve the services you currently deliver by simplifying the user experience and better facilitating self-help
- To learn how to better support IT governance and improve business processes, all while reducing your service costs
- The opportunity to sense check existing company thinking, plans, and decisions in light of industry good practice.
Why do I need a service catalogue?
A service catalogue helps an organisation to:
- Build a clear picture of the business services required
- Get organised to deliver these services
- Report and manage performance, quality, and efficiency of services
- Deliver and manage services using variable sourcing and commercial models
- Focus and motivate IT staff to achieve real business success for customers
- Remove unnecessary systems and costs
- Gain credence and security, and improve customer relationships
In a nutshell, a service catalogue offers insight into the available IT services from what they are, the applicable service level agreements (SLAs), to what they cost; and helps the IT organisation to clarify and communicate its offerings, whilst allowing customers to understand what’s available. In essence, you need one.
Delivery Platform
MS Teams
PeopleCert ITIL CPD Points
itSMF UK members will automatically earn 7 ‘Professional Education’ ITIL CPD points for attending this event – more details available here.
How much does it cost?
Places are available to itSMF UK members for £295.00 + VAT.
Not yet a member? You’ll be shown a price of £460 + VAT which includes an ‘Individual’ level annual membership. To find out about other membership levels, benefits and costs please click here.
Please contact the office on +44 (0) 118 918 6500 to discuss a dedicated delivery of this event for your organisation.
online remote
