Webinar – From IT support to enterprise nerve centre: ESM is the CIO’s AI-era edge
As AI adoption accelerates, CIOs are under pressure to move beyond traditional IT management and become true enterprise technology leaders. Snowflake CIO Mike Blandina predicts that successful CIOs in 2026 will anchor technology as the central nervous system of the business-driving governance, innovation, and measurable business outcomes.
But how can IT organisations rise to this challenge? The answer may lie in Enterprise Service Management (ESM), a strategic approach that goes far beyond simply extending IT workflows. When done right, ESM breaks down silos, strengthens governance, and aligns every part of the organisation around value delivery and customer experience.
Join this session to explore how ESM can:
• Position IT as a business-critical capability
• Build the foundation for responsible AI and governance
• Enhance collaboration, compliance, and adaptability
• Deliver the measurable outcomes today’s CIOs are expected to achieve
Don’t settle for “imposter ESM.” Learn how to deliver true enterprise value through strategic ESM foundations and transform IT from a support function into the driver of enterprise success.
Presenter
Doug Tedder is the principal of Tedder Consulting LLC, a service management and IT governance consultancy. A respected industry leader, Doug excels in navigating interactions across all levels, from senior executives to frontline practitioners. His true passion lies in empowering effective IT teams to achieve exceptional results. His meticulous approach, coupled with deep industry expertise and a keen understanding of human dynamics, allows him to translate strategic vision into actionable plans, demonstrably transforming IT departments into indispensable business partners.
Doug holds numerous industry certifications ranging from ITIL®, COBIT®, Lean IT, DevOps, KCS™, VeriSM™, SIAM™, ITXM™, HumanisingITTM, and Organizational Change Management. Doug has been recognized 5 times by HDI as one of the “Top 25 Thought Leaders in Technical and Service Management”, most recently in 2026.Doug also received the 2025 Lifetime Achievement Award from HDI.
He actively engages with the IT community, participating in local industry meetings, webinars, and national conferences. Learn more about Doug by visiting his website at dougtedder.com
Delivery Platform
This webinar will be delivered using ClickMeeting (test your connection here).
PeopleCert ITIL CPD Points
itSMF UK members will automatically earn 1 ‘Professional Education’ ITIL CPD point for attending this event – more details available here.
How much does it cost?
This event is FREE for all itSMF UK members.
If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.
Please register using the link below and access details will be sent to you before the webinar start date. A recording of the webinar will be available here 24 hours after the live event.
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