Skip to content
  • Member services
    • Membership Benefits
      • Membership Overview
      • Membership Levels and FAQs
    • Content and Member Resources
    • Maturity Assessment
    • Mentorship Programme
    • PeopleCert CPD Points
    • Professional Skills Management Framework
    • Bookstore
  • Events
    • Events Overview
    • Events Calendar
    • Event Recordings
    • 2026 Signature Events
      • SM Forum: Health & Wellbeing at Work
      • Cyber in ITSM
      • Women in ITSM
      • Digital Transformation Business Simulation (Manchester)
      • ITSM Tooling Case Study Day
      • SM Forum: SIAM
      • XLA26
      • Digital Transformation Business Simulation (Silverstone)
      • ITIL Case Study Day
      • AI in ITSM: does size matter?
      • ITSM26 Conference & Awards
    • Annual Conference and Awards
      • ITSM26 Conference & Awards
      • PSMA26: awarding excellence in ITSM
        • PSMA25 – finalist videos from last year
      • PSMA Roll of Honour
    • Introduction to ITSM Programme
    • Communities of Practice
      • Defence
      • Service Design & Transition
      • Women in ITSM
    • Leadership Council
    • Masterclasses
    • Member Meet-ups
    • Simulations
    • SM Forums
    • Webinars
  • News & Content
    • Blogs and Whitepapers
    • Latest News
    • Monthly Round-up
    • ServiceTalk
    • Content & Member Resources
  • About Us
    • Who We Are
    • Board and Governance
    • Meet the Team
    • Contact Us
    • Terms & Conditions
    • Accessibility
    • Privacy
  • Join Now
  • Member’s Area
  • Member services
    • Membership Benefits
      • Membership Overview
      • Membership Levels and FAQs
    • Content and Member Resources
    • Maturity Assessment
    • Mentorship Programme
    • PeopleCert CPD Points
    • Professional Skills Management Framework
    • Bookstore
  • Events
    • Events Overview
    • Events Calendar
    • Event Recordings
    • 2026 Signature Events
      • SM Forum: Health & Wellbeing at Work
      • Cyber in ITSM
      • Women in ITSM
      • Digital Transformation Business Simulation (Manchester)
      • ITSM Tooling Case Study Day
      • SM Forum: SIAM
      • XLA26
      • Digital Transformation Business Simulation (Silverstone)
      • ITIL Case Study Day
      • AI in ITSM: does size matter?
      • ITSM26 Conference & Awards
    • Annual Conference and Awards
      • ITSM26 Conference & Awards
      • PSMA26: awarding excellence in ITSM
        • PSMA25 – finalist videos from last year
      • PSMA Roll of Honour
    • Introduction to ITSM Programme
    • Communities of Practice
      • Defence
      • Service Design & Transition
      • Women in ITSM
    • Leadership Council
    • Masterclasses
    • Member Meet-ups
    • Simulations
    • SM Forums
    • Webinars
  • News & Content
    • Blogs and Whitepapers
    • Latest News
    • Monthly Round-up
    • ServiceTalk
    • Content & Member Resources
  • About Us
    • Who We Are
    • Board and Governance
    • Meet the Team
    • Contact Us
    • Terms & Conditions
    • Accessibility
    • Privacy
  • Join Now
  • Member’s Area
Member's Area
  • Member services
    • Membership Benefits
      • Membership Overview
      • Membership Levels and FAQs
    • Content and Member Resources
    • Maturity Assessment
    • Mentorship Programme
    • PeopleCert CPD Points
    • Professional Skills Management Framework
    • Bookstore
  • Events
    • Events Overview
    • Events Calendar
    • Event Recordings
    • 2026 Signature Events
      • SM Forum: Health & Wellbeing at Work
      • Cyber in ITSM
      • Women in ITSM
      • Digital Transformation Business Simulation (Manchester)
      • ITSM Tooling Case Study Day
      • SM Forum: SIAM
      • XLA26
      • Digital Transformation Business Simulation (Silverstone)
      • ITIL Case Study Day
      • AI in ITSM: does size matter?
      • ITSM26 Conference & Awards
    • Annual Conference and Awards
      • ITSM26 Conference & Awards
      • PSMA26: awarding excellence in ITSM
        • PSMA25 – finalist videos from last year
      • PSMA Roll of Honour
    • Introduction to ITSM Programme
    • Communities of Practice
      • Defence
      • Service Design & Transition
      • Women in ITSM
    • Leadership Council
    • Masterclasses
    • Member Meet-ups
    • Simulations
    • SM Forums
    • Webinars
  • News & Content
    • Blogs and Whitepapers
    • Latest News
    • Monthly Round-up
    • ServiceTalk
    • Content & Member Resources
  • About Us
    • Who We Are
    • Board and Governance
    • Meet the Team
    • Contact Us
    • Terms & Conditions
    • Accessibility
    • Privacy
  • Join Now
  • Member’s Area
  • Member services
    • Membership Benefits
      • Membership Overview
      • Membership Levels and FAQs
    • Content and Member Resources
    • Maturity Assessment
    • Mentorship Programme
    • PeopleCert CPD Points
    • Professional Skills Management Framework
    • Bookstore
  • Events
    • Events Overview
    • Events Calendar
    • Event Recordings
    • 2026 Signature Events
      • SM Forum: Health & Wellbeing at Work
      • Cyber in ITSM
      • Women in ITSM
      • Digital Transformation Business Simulation (Manchester)
      • ITSM Tooling Case Study Day
      • SM Forum: SIAM
      • XLA26
      • Digital Transformation Business Simulation (Silverstone)
      • ITIL Case Study Day
      • AI in ITSM: does size matter?
      • ITSM26 Conference & Awards
    • Annual Conference and Awards
      • ITSM26 Conference & Awards
      • PSMA26: awarding excellence in ITSM
        • PSMA25 – finalist videos from last year
      • PSMA Roll of Honour
    • Introduction to ITSM Programme
    • Communities of Practice
      • Defence
      • Service Design & Transition
      • Women in ITSM
    • Leadership Council
    • Masterclasses
    • Member Meet-ups
    • Simulations
    • SM Forums
    • Webinars
  • News & Content
    • Blogs and Whitepapers
    • Latest News
    • Monthly Round-up
    • ServiceTalk
    • Content & Member Resources
  • About Us
    • Who We Are
    • Board and Governance
    • Meet the Team
    • Contact Us
    • Terms & Conditions
    • Accessibility
    • Privacy
  • Join Now
  • Member’s Area

Latest News

ITIL 4 Foundation Revision Guide launched at ITSM19 on 18th November!

The new ITIL 4 Foundation Revision Guide offers a perfect companion for those undertaking the new Foundation course. Written by

Read More
November 13, 2019
itSMF UK announces new Chair and wide-ranging Board appointments

Martin Neville has been appointed chair of itSMF UK as part of a new Board line-up at the country’s leading

Read More
September 27, 2019
Could you be our next finance director?

This position is now closed – please watch the website for future member and office openings.

Read More
September 11, 2019
New faces on the itSMF UK Board

We’re delighted to announce two new faces on the itSMF UK Board and one returning in a different role. Claire

Read More
September 6, 2019
Check out this year’s PSMA finalists!

Congratulations to this year’s Professional Service Management Award finalists! Find out the names of the winners at the Awards Dinner

Read More
September 4, 2019
Remain Relevant
Highlights of ITSM19

We’re now just 100 days away from our two-day annual Conference and Exhibition – here are some highlights to look

Read More
August 9, 2019
Members – we need your vote!

Following the recent round of nominations for the itSMF UK Board, we’re pleased to announce that there are two candidates

Read More
July 30, 2019
Remain Relevant
Nominations for Board members

Nominations are invited for three places on the itSMF UK Board. This is a great opportunity to be part of

Read More
June 24, 2019
ITSM19 – check out this year’s conference agenda!

The agenda has now been published for itSMF UK’s Annual Conference and Exhibition – taking place on 18-19 November in

Read More
June 7, 2019
Professional Service Management Awards – nominations open!

The 2021 Professional Service Management Awards are now open for nominations. PSMA2021 offers a great opportunity to highlight the achievements

Read More
May 15, 2019
See us at SITS19, stand 155!

itSMF UK are looking forward to exhibiting at SITS – The Service Desk & IT Support Show, which takes place

Read More
April 16, 2019
Call for speakers at ITSM19

ITSM19, our two-day annual Conference and Exhibition, is back in London on 18-19 November this year, and we’re asking all

Read More
March 27, 2019
« Previous Page1 … Page8 Page9 Page10 Page11 Next »

Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW

Tel: +44 (0) 118 918 6500

Linkedin-in Youtube

Disclaimer: Our member environment runs on a separate system. As such, when navigating to member areas on this website you may notice that you are redirected to a different environment.

  • Membership Overview
  • Member Area
  • Events Calendar
  • Board and Governance
  • Latest News
  • Contact Us
  • Membership Overview
  • Member Area
  • Events Calendar
  • Board and Governance
  • Latest News
  • Contact Us
Copyright © 2026 itSMF UK. All rights reserved.
Cleantalk Pixel
Manage Cookie Consent
We use cookies to optimise our website and our service.
Functional cookies Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
  • Manage options
  • Manage services
  • Manage {vendor_count} vendors
  • Read more about these purposes
View preferences
  • {title}
  • {title}
  • {title}

Event – ITIL Case Study Day

FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.

17 September, 09:30 – 16:30

more information