COVID-19 has changed everyone’s plans and strategies this year, and we know that our members have faced unprecedented challenges in providing optimal service delivery to their businesses.

It has called for different working practices, a more agile approach to business priorities, and a reliance on technology that none would have anticipated just a few months ago. In many ways the first half of 2020 will be remembered as a time of isolation, albeit with exceptional levels of support and ingenuity. As we move on, the sense of community offered by our forum will be more essential than ever.

We’ve thought long and hard about the timing of our annual conference (ITSM2020) and have decided to proceed as planned on 16th-17th November in Central London. Nobody has a ‘crystal ball’ but we hope that the timing offers an ideal opportunity to bring the ITSM community back together.

There will be a few changes to the schedule this year, as you might expect, but all the essential elements are in place. It offers four tracks of focused breakout presentations, plus interactive discussion sessions, an industry exhibition and our Professional Service Management Awards (the call for submissions will open next month).

Most of all, ITSM2020 offers great networking, a chance for service management professionals to share and interpret their experiences and find new solutions to the issues we all face going forward.

For the latest information, including our extended early bird booking period, please visit the ITSM2020 portal.

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