Webinar: What does ITIL 4 mean for Problem Management?
What does ITIL® 4 really mean for problem management professionals? At a special Focus Day in Bracknell in October, itSMF members discussed the subject and formulated some new guidance. In […]
10 events found.
Webinar Events
Events
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Webinar – Getting started with Major Incident Management
Major incidents are best avoided…but however many or few your organisation experiences, all eyes are on you. This need not be frightening, provided you follow a clear and effective roadmap towards service recovery.
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Webinar – Getting started with Business Relationship Management
In this webinar we provide a practical overview of what the BRM philosophy really is, how every organisation has an existing BRM capability, and how by advancing your BRM capability, will help you to move all of the Technology function to true converged strategic partners sharing ownership of business strategy and results.
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Webinar – Getting started with Post Incident Reviews
Post Incident reviews should be a rich source of learning and process improvement ideas, but are often difficult and politically charged. Join this webinar to learn about three essential tracks of review and activity - and find out why root cause is often not the most important thing.
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Webinar – 7 Practical ITIL 4 tips for Service Professionals
This webinar will focus on the practical application of ITIL 4, using value streams and also highlighting the various areas of ‘professionalism’ that are now included as part of the ITIL 4 portfolio.
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Webinar – Getting started with Continual Improvement
In this webinar we provide practical guidance on the basic things you need to have in place to support the culture of Continual Improvement. Then, to help ‘kick start’ your approach we provide some simple practical no cost methods to help you identify and begin to progress improvement opportunities as part of the ‘day job’.
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Webinar – Getting started with Problem Management
Everything is Problem Management! (or at least it should be). “A stitch in time..” and other proverbs are relevant, but the problem for many is how do you get started in making the switch from reactive work to genuine prevention.
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Webinar – Getting started with ITIL 4 High Velocity IT
High Velocity IT is about using digital technology to do business significantly differently, or do significantly different business. During this webinar Mark Smalley introduces ITIL 4 High Velocity IT and explores some plausible first steps.
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Webinar – Getting started with VeriSM
Join Claire Agutter, Chief Architect for VeriSM, for this webinar where she’ll discuss a practical 10 step approach to digital transformation using VeriSM, with examples from organisations around the world.
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Webinar – Getting started with Supplier Management
Join us for this webinar where Barry Corless will be providing some guiding principles to help you get started with supplier management.
