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Webinar: What does ITIL 4 mean for Problem Management?

February 19, 1:00 pm - 1:45 pm

What does ITIL® 4 really mean for problem management professionals? At a special Focus Day in Bracknell in October, itSMF members discussed the subject and formulated some new guidance.

In this webinar, Barry Corless will outline the findings of the event and launch the resulting paper, ITIL® 4: what does it mean for problem management?, which is now available to members.

Highlights of the document include:

  • How might problem management operate in a digital environment, utilising the latest best practice guidance contained within ITIL 4?
  • What are the key elements of a holistic problem management practice, based on the four dimensions of service management?
  • How can we change problem management to follow the seven guiding principles?
  • What are the key dependencies between the ITIL 4 practices?

We will also hear from itSMF UK Board Member Claire Burn about the value of SIG Focus Days to members. Claire will share some of the upcoming topics that will be covered in future SIG (Special Interest Group) Focus Days.

 

Presenters

Barry Corless is Chair of itSMF UK’s London and South East Region and our Problem Management special interest group. He is also Head of Solutions for Global Knowledge UK. Claire Burn is the itSMF UK Board Member responsible for member groups and Assistant Director, IT Service Delivery at Northumbria University.

 

How much does this webinar cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

Please register using the link below and access details will be sent to you 48 hours before the webinar start date. A recording of the webinar will be available here 24 hours after the live event.

REGISTER NOW!

Interested in being involved in our next SIG Focus Day? Why not join us in London on 18th March for What does ITIL 4 mean for Service Transition?

Details

Date:
February 19
Time:
1:00 pm - 1:45 pm
Event Categories:
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