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This webinar will cover tips, tricks and recommendations from a Knowledge Management expert on how to get started on the journey to effective and sustainable knowledge sharing across your teams.
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This webinar is for organisations who want to progress with Service Catalogue or an approach that gives them strategic visibility and control over their service portfolio. Many organisations struggle to achieve consensus around what is needed from Service Catalogue and the process of moving forward and getting started can be frustrating and repeatedly stalled. |
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What does ITIL® 4 really mean for problem management professionals? At a special Focus Day in Bracknell in October, itSMF members discussed the subject and formulated some new guidance. In this webinar, Barry Corless will outline the findings of the event and launch the resulting paper, ITIL® 4: what does it mean for problem management?, […] |
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Major incidents are best avoided…but however many or few your organisation experiences, all eyes are on you. This need not be frightening, provided you follow a clear and effective roadmap towards service recovery. |
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