Loading Events

Webinar – Getting started with Knowledge Management

January 28, 1:00 pm - 2:00 pm

Laura Lockley, Director of Customer Success at Upland Software, has been a regular presenter at itSMF UK events during 2019 – including our popular Knowledge Management Masterclass.

During this webinar Laura will cover tips, tricks and recommendations (as well as the odd industry secret!) on how to get started on the journey to effective and sustainable knowledge sharing across your teams. Learn from the successes and challenges of others to help you quickly and easily get started on the path to capitalising on the knowledge across your organisation, helping you to drive increased customer satisfaction, reduced cost and a smarter IT service.


Laura is an expert in Knowledge Management and Knowledge Centred Service (KCS). She is a qualified KCS Trainer and has many years of experience in running her own knowledge practices and Contact Centers, as well as training and coaching others in Knowledge Management practices.

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

Please register using the link below and access details will be sent to you 48 hours before the webinar start date. A recording of the webinar will be available here 24 hours after the live event.



January 28
1:00 pm - 2:00 pm
Event Categories:
Event Tags:


itSMF Events Team
+44 (0)118 918 6500
Scroll to Top