Join us as we launch our NEW ‘Women in ITSM’ Community of Practice!
We are delighted to announce the launch of our ‘Women in ITSM’ Community of Practice (CoP).
Announcing the 2024 itSMF UK Challenge Cup – enter your team today!
The itSMF UK Challenge Cup is back for 2024 – open to all member organisations and FREE to enter!
Webinar – From Service Desk to Customer Value: Service Management Value Streams
ITIL 4 has brought the concept of value streams in the centre of service management. Indeed, service management practices only create value in the context of organization-wide value streams, never in isolation.
PeopleCert ITIL CPD Points – great news for itSMF UK members!
itSMF UK are the first organisation in the world to award CPD points for all our events and activities.
Webinar – Vodafone’s evolution from Problem Management to Reliability Management
This webinar will describe Vodafone’s journey to evolution from Problem Management to Reliability Management, the initiatives launched and future plans. When we look back a couple of years, the way our problem management process was set up was very reactive, with outdated practices, and we were not fully leveraging our opportunities nor addressing glaring gaps in terms of global reach.
Webinar – ITIL Certification renewal process & updates
This webinar offers an in-depth look into renewing ITIL certifications. As ITIL represents the globally recognised Best Practice framework for IT Service Management, it’s essential for IT professionals to keep their certifications current.
Business Simulation
Join us at Alton Towers Hotel, to experience rapid change in a safe, simulated environment, whilst deploying technologies, improving processes and achieving success.
Business Simulation
Join us at Bletchley Park, home of the Codebreakers, to experience rapid change in a safe, simulated environment, whilst deploying technologies, improving processes and achieving success.
Webinar – Synergy: Getting it together, keeping it together (The V.A.L.U.E. Formula)
This session focuses on the importance of synergy, the elusive power which comes from pulling the five value components together – and keeping them together through increased momentum.
Online Member Meet-up: Crafting the Next Generation of Service and Experience Management
The service management market is in flux as certification bodies compete for dominance, and various best practices are under scrutiny. Join us to discusses the result of a seven-month project that conducted research with CXO leaders in large organisations and thought leaders in the service and experience management community.
ITSM23: all sold out and raring to go!
Thank you to all the delegates, speakers and sponsors who are supporting this year’s annual itSMF UK Conference and Awards. We’re sold out and looking forward to two days of excellent content and networking at Madejski Stadium in Reading.
itSMF UK Challenge Cup – The winner is…
We’d like to thank all 28 teams for taking the time to participate in our inaugural itSMF UK Challenge Cup competition!