itSMF UK has announced that a new Chair will be taking over from the beginning of October.
The new incumbent is Claire Drake, Lead Service Architect at Fujitsu UK who joined the itSMF UK Board in 2019, becoming Vice Chair in 2021. She replaces Karen Brusch, Head of Service Management & Design at Arqiva, who completes her term as Chair after three years and has led the organisation through a period of sustained growth.
Cristan Massey, Head of Service Management at Pearson who joined the Board last year, becomes Vice Chair.
In other changes, Leadership Council chair Kevin Sharp is re-appointed to his role, while Adrian Chiffi (CGI) steps down after 6 years on the Board.
Completing the Board line-up, Yogesh Patel (CereCore), Valerie Wilson (BT), Rosh Hosany (PwC), Nathan McDonald (FactSet), Vawns Murphy (i3Works), and Keith Reeves (DHCW) continue for another year.
Claire Drake said she was delighted to be taking over as Chair at this significant time in itSMF UK’s development, and thanked Karen for her inspired leadership over recent years. She also thanked Ade Chiffi for his commitment and support during his time as a Board member.
Claire Drake (left) and Karen Brusch.
itSMF UK
itSMF UK is the country’s leading membership association for service management professionals – with members ranging from individual service management practitioners to large multi-national organisations.
We have spent the last three decades helping ITSM professionals both to be better and to do better. As the first of an international network of itSMF chapters, we continue to enrich the working lives of our members through our conference and events, professional guidance, focused content, annual awards, competency management, leadership council, member groups, and new communities of practice.
View our membership video or visit us at www.itsmf.co.uk
