Lean – what the heck is that?
I finally became a consultant and trainer after years of being a CIO or IT Director. I had always been in IT and held many of the typical roles: Service […]
Webinar – Getting started with blending best practice frameworks
DevOps, Agile (40+ flavors), ITSM (6 at least flavors), BRM, new ways of leading or managing, digital, cloud, and more as a new movement for leaders seems to appear daily. Which framework to adopt? Which to blend? Are they really the same in terms of outcomes?
Digital and IT Strategy: the next step for ITIL 4 leaders
ITIL 4: Digital and IT Strategy, or DITS for short, is the last book to be released in a series of five books, each with a different set of global authors. There is an associated 3-day DITS course, which includes in-class practical assessments and an exam. This blog provides an overview of frequently asked questions on the DITS book, including why it’s an essential read for digital leaders, and a summary of some of my favourite topics.
Value Stream Mapping
What exactly is value stream mapping, and what does it have to offer for today’s enterprise? Dan Breston explains. “Value stream analysis is much harder when you have thousands […]
Online Masterclass – Value Stream Mapping
Value Stream Mapping (VSM) is a technique from lean to visualise what you are doing versus what you think is a better way or what you really should be doing. We will use your ways of work or process challenges as the VSM examples such that you can take-away and perform a VSM exercise.
Online Masterclass – Lean IT
Many organisations have adopted Lean IT in order to increase customer satisfaction and to achieve greater strategic and financial value. This event will review key Lean IT concepts and give you an understanding of key Lean IT principles and techniques.
Online Masterclass – The Kanban Method
We discuss what Kanban is, how it compares to other management tools and how it is practiced. We’ll help you understand who you are, where you are within your organisations network of services, what you can do to improve your service performance and your organisations fitness for purpose.
Welcome to the Communities of Practice
As mentioned in our Member Events blog in August, itSMF UK have been reviewing our Specialist Interest Groups (SIGs) to decide whether they are still structured and formatted in the […]
Getting started with the Kanban Method
Kanban is a highly visual, collaborative and increasingly popular service management and continuous improvement method. There are many confusing perspectives on what Kanban is and is not. Is it a […]
Online Masterclass – The Kanban Method
We discuss what Kanban is, how it compares to other management tools and how it is practiced. We’ll help you understand who you are, where you are within your organisations network of services, what you can do to improve your service performance and your organisations fitness for purpose.
Webinar – Getting started with The Kanban Method
There are many confusing perspectives on what Kanban is and is not. Is it a software delivery practice? I’m using a task board to describe work, am I using Kanban? Is it a more advanced version of Scrum? This session will answer all of these questions and many more.
Webinar – Getting started with Agile Service Management
This session focuses on defining what agile means in the context of service management, why it is a digital transformation imperative, and how you as a service management professional can start your agile transformation in a very practical way.
