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Webinar – Getting started with Agile Service Management

September 25, 12:00 pm - 1:00 pm

You will find it hard to find someone who hasn’t heard of agile today, but interestingly if you ask someone to define it you are likely to get many different definitions. What everyone knows however is agile means faster and more adaptive. So in a rapidly evolving world how does service management become more agile or even enable an agile organisation?

This session focuses on defining what agile means in the context of service management, why it is a digital transformation imperative, and how you as a service management professional can start your agile transformation in a very practical way.


With over 16 years of experience in the Service Management Richard de Kock currently works for Microsoft where he has been assisting organisations in modernising their cloud strategies, operating models and cloud capabilities. Across the tenure of his career Richard has engaged organisations of all sizes across the globe in a variety of industry verticals to resolve complex strategic and operational challenges using a multitude of frameworks and standards.

Richard is an award-winning consultant who holds a Master of Science degree in Service Management from Northampton University in England and specialised in digital transformation practices and capabilities. Richard is currently authoring the ITIL 4 Digital & IT Strategy book and has co-authored VeriSM: Unwrapped and Applied released in 2018.

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

Please register using the link below and access details will be sent to you 48 hours before the webinar start date. A recording of the webinar will be available here 24 hours after the live event.



September 25
12:00 pm - 1:00 pm
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itSMF Events Team
+44 (0)118 918 6500
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