Webinar – Getting started with The Kanban Method
There are many confusing perspectives on what Kanban is and is not. Is it a software delivery practice? I’m using a task board to describe work, am I using Kanban? Is it a more advanced version of Scrum? This session will answer all of these questions and many more.
Webinar – Getting started with Agile Service Management
This session focuses on defining what agile means in the context of service management, why it is a digital transformation imperative, and how you as a service management professional can start your agile transformation in a very practical way.
Masterclass – ITIL 4 in Action Simulation
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Masterclass – ITIL 4 in Action Simulation
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
SIG Focus Day – Transitioning Agile Projects into Service
Remember the bad old days of waterfall projects being thrown over the fence? Now we’re in an Agile world that’s sorted and we’re all happy, aren’t we? Oh, so it’s […]
Masterclass – ITIL 4 in Action Simulation
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Masterclass – ITIL 4 in Action Simulation
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
If You Want to Remain Relevant it Starts with YOU Taking Action!
The itSMF UK annual conference asked some serious questions around the relevance of IT service management (ITSM) in a rapidly changing world and landscape of other emerging practices such as […]
ITIL 4 – The Differences, Content, and Value
It’s been more than ten years since the last major re-write of ITIL, and in that time our world and the worlds of IT service management (ITSM) have changed massively. […]
Digital Disruption in IT Service Management
When was the last time you used a typewriter? That’s a funny question isn’t it? Well would you believe that this simple question has real relevance when it comes to […]
DevOps Simulation Day
This is an amazing opportunity to participate in a DevOps simulation – hosted by G2G3. You will learn how to better support behavioural change and align people with the goals of DevOps and modern service management, and discover ways to better solve your business challenges. Find out more here.
Forget ITSM Best Practice, Let’s Talk About People
I’m fortunate enough to attend multiple IT service management (ITSM) and IT industry-related conferences each year – in the capacity of speaker, organiser, exhibitor, and/or delegate. It’s therefore safe to […]
