Forget ITSM Best Practice, Let’s Talk About People
I’m fortunate enough to attend multiple IT service management (ITSM) and IT industry-related conferences each year – in the capacity of speaker, organiser, exhibitor, and/or delegate. It’s therefore safe to […]
A Year is a Long Time in Politics, and in ITSM
It’s been quite a year in the world of politics, hasn’t it? We’re leaving the EU, David Cameron isn’t even an MP any longer, and now we have a General […]
Getting Closer to the Business
A recent survey from IDG (“Consumerisation of IT in the Enterprise”) is just one of many indicators of the sheer scale and speed of change that is driving the need […]