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DevOps Simulation Day

September 20, 2018, 9:30 am - 4:30 pm

Organisations that have implemented a DevOps culture, philosophy, and practices are able to provide the agility needed to allow the business to develop and deliver real competitive advantage. In an organisational climate where IT is expected to respond more rapidly than ever to changing business demands, DevOps offers IT service management (ITSM) professionals the opportunity to quickly remove work and activities that they should not be focusing on, and instead allows them to focus on what really matters.

We are facilitating a DevOps Simulation day hosted by G2G3, which will take place in London on 20th September. This real-world, role-based simulation will bring to life the challenges teams face when working in silos. It will reflect the ‘old normal’, where people work in isolation and struggle to deliver value to the customer. Through a cycle of continuous improvement, attendees will discover how to improve:

  • Their ability to collaborate
  • The practices they use
  • The processes they rely on
  • The technology that enables them
  • Their overall performance


How does it work?

This award-winning DevOps simulation is a role-based workshop focused on the software development and deployment lifecycle. Generally attendees are split into a number of roles:

  • The business
  • Product owners
  • Scrum masters
  • Development teams
  • QA
  • Service desk
  • Release and operations

In three rounds, working across teams, each role completes tasks and and reviews their results. The simulation game interface tracks real-time data:

  • Time to deploy
  • Number of deployments
  • Number of duration and incidents
  • Return on investment
  • Customer satisfaction

The three rounds are split as follows:

  • Round 1 – Chaos: Work is badly organised, teams are disconnected and isolated, progress is slow, errors are frequent and significant. Ultimately the business performs poorly in the market.
  • Round 2 – Improved: Work is organised, prioritised, and tracked. Development, testing, and operations teams are more aligned, identifying errors earlier in the cycle and resolving these quickly. The customer is engaged throughout the process and more value is delivered to the business
  • Round 3 – Optimised: Automation and virtualisation technologies deliver greater throughput and increased quality. Technical debt is managed and reduced. Teams are well aligned, not just with each other but with the business.

What are the key benefits of attending?

Participants will leave the room understanding:

  • How DevOps can increase the stability and throughput of the software development lifecycle
  • How to manage work-in-progress
  • How the right tools and targeted automation can benefit the organisation
  • The importance of thinking as a system and of breaking silos
  • How to deliver quality and value to the customer

Most importantly, participants will be more engaged and more committed to achieving DevOps success in their own organisation. 

Why do I need DevOps?

The use of DevOps in ITSM helps an organisation to:

  • Eliminate IT silos
  • Improve collaboration between teams, both inside IT and with the rest of the business
  • Gain greater control over work in progress, enabling IT to detect issues quicker and provide speedier resolutions
  • Respond more effectively to accelerated demand for IT products and services
  • Shift focus from unplanned, low value activities to productive value-add activities
  • Increase efficiency by removing bottlenecks and duplication of effort/rework
  • Improve productivity through better ways of working brought about by experimentation and learning
  • Increases the organisational capability to change

In a nutshell, DevOps good practices offer organisations operating traditional ITSM ways of working with new concepts and approaches that allow people to work better together in pursuit of improved business-level outcomes and results. 

How much does it cost?

This workshop is free to both members and non members.


Please contact the office on 0118 918 6500 to discuss an on-site running of this event.


September 20, 2018
9:30 am - 4:30 pm
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itSMF Events Team
+44 (0)118 918 6500


Sofigate Offices
Capital Tower, 91 Waterloo Road
London, SE1 8RT United Kingdom
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