Online Masterclass – Lean IT
Many organisations have adopted Lean IT in order to increase customer satisfaction and to achieve greater strategic and financial value. This event will review key Lean IT concepts and give you an understanding of key Lean IT principles and techniques.
Online Masterclass – Value Stream Mapping
Value Stream Mapping (VSM) is a technique from lean to visualise what you are doing versus what you think is a better way or what you really should be doing. We will use your ways of work or process challenges as the VSM examples such that you can take-away and perform a VSM exercise.
Online Masterclass – Digital Transformation Simulation
The Digital Transformation Simulation offers a unique opportunity to experience the next generation of IT enterprise business simulations. This event is a highly immersive, virtual, single player strategy simulation that engages and educates individuals at scale.
Online Masterclass – Digital Transformation Simulation
The Digital Transformation Simulation offers a unique opportunity to experience the next generation of IT enterprise business simulations. This event is a highly immersive, virtual, single player strategy simulation that engages and educates individuals at scale.
Online Masterclass – Digital Transformation Simulation
The Digital Transformation Simulation offers a unique opportunity to experience the next generation of IT enterprise business simulations. This event is a highly immersive, virtual, single player strategy simulation that engages and educates individuals at scale.
Danske Bank – Value Stream Mapping Online Masterclass
Value Stream Mapping (VSM) is a technique from lean to visualise what you are doing versus what you think is a better way or what you really should be doing. We will use your ways of work or process challenges as the VSM examples such that you can take-away and perform a VSM exercise.
SM Forum – Self-service, automation and CX – taking the next steps in ESM
The events of the last year have highlighted the need to rethink the way we provide value to our customers – through automation, self-service, and more agile processes and collaboration across the enterprise. This online Service Management Forum examines the key elements of service transformation that are reshaping the way we support the business, with breakout sessions to discuss the topcis on more detail.
Strategy and Planning: reflections of a Community of Practice Chair
2021 is already shaping up to be an exciting year for itSMF UK. Writing this at the time of the pandemic and lockdowns might sound odd so stick with me […]
Online Masterclass – Value Stream Mapping
Value Stream Mapping (VSM) is a technique from lean to visualise what you are doing versus what you think is a better way or what you really should be doing. We will use your ways of work or process challenges as the VSM examples such that you can take-away and perform a VSM exercise.
SM Forum – Service Management and the Cloud
In this new online Service Management Forum, industry leaders from Forrester, Microsoft, ServiceNow and the Cloud Credential Council will discuss the obstacles we face in truly embracing the benefits of a more automated and agile future, and then open the floor for attendees to share their own experiences.
Lean – what the heck is that?
I finally became a consultant and trainer after years of being a CIO or IT Director. I had always been in IT and held many of the typical roles: Service […]
Webinar – Getting started with blending best practice frameworks
DevOps, Agile (40+ flavors), ITSM (6 at least flavors), BRM, new ways of leading or managing, digital, cloud, and more as a new movement for leaders seems to appear daily. Which framework to adopt? Which to blend? Are they really the same in terms of outcomes?
