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Online Masterclass – The Kanban Method

May 19, 9:30 am - 4:30 pm

In this increasingly volatile, uncertain, complex and ambiguous world many service delivery teams, managers and leaders are overwhelmed with

  • too much work in progress
  • too many dependencies, and
  • too many conflicting priorities.

We often feel that we are doing everything right, but the results are far from satisfactory. Even our investigations to unearth the why return the same old answers and can often boil down to finger pointing exercises. The scenarios described in the now famous “The Phoenix Project” are painfully familiar, so why not employ the thinking and practices used to deliver it’s rewarding outcome.

At this event we will not only discuss what Kanban is, how it compares to other management tools, and how it is practiced; we will also help you understand who you are, where you are within your organisations network of services, and what you can do there to improve your service performance and your organisations fitness for purpose.

Target Audience

This event is aimed at the Beginner/Intermediate level.   This event is designed for anyone, from individual contributor to senior leader, wishing to understand how Kanban is used to catalyse and propel team, service and organisational improvement activity and as an alternative path to agility without the cost, risk and disappointment of the traditional “big bang” transformation programme.  Facilitated by Matt Turner, Partner at Sooner Safer Happier, founder of Lean Agile UK online community and accomplished coach, consultant and accredited Kanban University and BVSSH Business Agility trainer.


What will it involve?

In this highly interactive event you will grapple with a number of fantastic, online, simulation games; multiple real life, case-studies and your own experiences to understand the application and resulting benefits of The Kanban Method.

Topics for discussion include:

The 3 Change Management Principles

  • Start with what you do now
  • Gain agreement to pursue improvement through evolutionary change
  • Encourage acts of leadership at all levels

The 3 Service Delivery Principles

  • Understand and focus on the customer’s needs and expectations
  • Manage the work; allow workers to self-organize around it
  • Regularly review the network and it’s policies to improve outcomes

The 6 General Practices

  • Visualize
  • Limit Work in Progress (WIP)
  • Manage Flow
  • Makes Policies Explicit
  • Implement Feedback Loops
  • Improve Collaboratively, Evolve Experimentally (using models & the scientific method)

What are the key benefits of attending?

The Kanban Method offers evidence based, pragmatic, actionable guidance that can be taken away and implemented the next working day. The evolutionary manner in which Kanban is adopted will reduce the resistance to change that is a natural occurrence in all transformational activity.

Delivery Platform

This online Masterclass will be delivered using the Zoom and miro platforms – you can test your compatibility with Zoom here.

How much does it cost?

Places are available to itSMF UK members for £295.00 + VAT.

Not yet a member? You’ll be shown a price of £460 + VAT which includes an ‘Individual’ level annual membership.  To find out about other membership levels, benefits and costs please click here.


Please contact the office on +44 (0) 118 918 6500 to discuss a dedicated delivery of this event for your organisation.
online remote


May 19
9:30 am - 4:30 pm
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Online Delivery


itSMF Events Team
+44 (0)118 918 6500
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