SM Forum – Agile Service Management

VIRTUAL EVENT ATTENDANCE IS NOW FULLY BOOKED (WAITLIST IN OPERATION)

HOWEVER SPACES ARE STILL AVAILABLE FOR IN-PERSON ATTENDANCE

Agile working is all around us and has fundamentally changed the way businesses operate and develop. In a world where competitive advantage relies on responsiveness and willingness to change, agility is not just a desirable quality, it’s fundamental to our survival.

But what about service management? Does it need to be agile and, if so, where do we start in creating a more agile approach to service delivery and support? What are the pitfalls to look out for along the way? And if agile is all about less rigid constraints, how do we ensure that we have the right governance in place to manage agile SM effectively?

Agenda

The programme includes four speaker sessions and an interactive round-table discussion:

Martin Goble (Lead Partner, TCS) – “Does agile service management really exist?”

In the world of buzzword bingo it is currently on trend to add an agile flavour to everything, but what is meant by agile service management? Does service management need to become agile, or does it just need to adapt its ways of working in order to operate in an agile environment? In this session Martin will look at what, if anything, is different or applicable to operating Service Management in an agile environment, and whether service management itself can, or should, be agile in order to succeed.

Nathan McDonald (Director, itSMF UK) – “Developing an agile service management strategy”

Nathan will discuss some of the key considerations in starting or evolving your service management strategy to reflect agile concepts and ways of working in the context of end to end delivery.

Karen Brusch (Chair, itSMF UK) – “Agile service management, controls & managing risks”

Your organisation has made a commitment to become an ‘agile’ enterprise, maybe even moving to DevSecBizOps ways of working. How do you move from ‘command & control’ to ‘appropriate & measured’ with regard to IT governance, design principles and risk management? There is a tension between developer and control owner, between product and service management, between ‘fail fast’ principles and risk appetite. This session looks at how to smooth the tensions with some tips on how to apply controls and manage risks in a high velocity environment.

Phil Hearsum (AXELOS) – Agile SM – an ITIL perspective

Phil will be joining our speaker line-up to offer an AXELOS perspective on agile SM and discussing the Axelos view of agile service management, and considers the influence of ITIL 4 guidance in this area.

Delivery Format

This is our first hybrid event of the year, so it will be a little different from others.  You can either attend the event in person in London for three hours of presentations and networking, or join us via Zoom for a more distanced debate.  You can test your Zoom compatibility here.

Whichever way you choose to attend, we can promise some first-class content and interaction.

How much does it cost?

Places are available to itSMF UK members and non-members for FREE.

REGISTER HERE for the virtual event

REGISTER HERE for the in-person event