ISO/IEC 20000 is the standard for service management that can be applied to IT and non-IT services. In this event, ISO/IEC 20000 guru Lynda Cooper reviews the third edition of the standard, and explores how it can be applied in today's service-focused organisations.
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
Many product vendors have launched new toolsets to support cloud computing more effectively, but as ever there remain many questions to consider in choosing the best solutions. FREE to attend, let us help you find the ideal partner to solve your business needs.
Implementing streamlined and holistic information management systems is essential to the smooth delivery of modern businesses’ interconnected services. Learn how to transform the way an enterprise manages its data – with the mission to enhance business performance and value.
The aim of our focus day is to pull together enough content to write a white paper “Problem Management and ITIL 4 – the transition”. During the day we will precis the key areas of ITIL 4 and consider how problem management might both add value to and derive value from the latest guidance.
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more END to END Service Management approach.
This masterclass will super-charge your understanding of SAM, and provide plenty of learning points for you to implement in your organisation. It will highlight the value of processes within SAM, including some bad-case scenarios providing attendees with some serious food for thought.
The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
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