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SIG Focus Day – ITIL 4 & Problem Management

October 22, 2019, 9:30 am - 3:30 pm

ITIL® 4 represents a paradigm shift for the best practice for IT service management. The service value system, the service value chain, guiding principles…the list of the ‘new’ is impressive and practical. It leaves us with the age-old question of “Why and how do we transition to this new way of working?”

This Special Interest Group (SIG) focus day will take place at the Waitrose Conference Centre in Bracknell on 22nd October and explore that very issue from the perspective of Problem Management. The aim of our working day is to pull together enough content to write a white paper “Problem Management and ITIL 4 – the transition”.

During the day we will precis the key areas of ITIL 4 and consider how problem management might both add value to and derive value from the latest guidance.

Who is it for?

All itSMF UK members.


The day will consist of four time boxed one-hour sessions where we decide the agenda as we go and retrospective after each phase (aren’t we the trendy ones?).

Our backlog is:
• Problem Management and the Service Value Chain
• Problem Management and the 7 Guiding Principles
• Problem Management and the 4 Dimensions of Service Management
• Problem Management and the newest ITIL 4 Practices

How much does it cost?

This event is free for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.



October 22, 2019
9:30 am - 3:30 pm
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itSMF Events Team
+44 (0)118 918 6500


Waitrose Conference Centre Bracknell
Willoughby Road
Bracknell, Berkshire RG12 8FD United Kingdom
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