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Masterclass – What, Where, When, Why, How of ISO/IEC 20000

October 3, 2019, 9:30 am - 4:00 pm

ISO/IEC 20000 is a standard for service management that can be applied to IT and non-IT services and is already used around the world.

Forget the arguments about which framework/best practice guidance to use. ISO/IEC 20000 can be used with ITIL, VeriSM, DevOps, IT4IT, and any other framework. The third edition of the standard was published in Q4 of 2018 and this masterclass will be facilitated by Lynda Cooper, the project editor and world-wide expert for the standard.

Do you want to find out what ISO/IEC 20000 is? Do you already use ISO/IEC 20000 and want to find out about what is new? Do you use other standards and want to know how to integrate ISO/IEC 20000 with them? Are you sceptical about the use of standards and want a chance to listen to why they are useful? Does your organisation need to improve its services? Does your organisation need to prove through certification that it can consistently deliver high quality services?


What will it involve?

This is a practical interactive workshop with lots of time for questions and interaction to address your own challenges and share experiences.

This workshop will provide a full review of the standard covering:

  • What is ISO/IEC 20000
  • Where can ISO/IEC 20000 be used
  • Why is ISO/IEC 20000 beneficial to an organisation
  • What is new, changed or removed in the 2018 edition of ISO/IEC 20000 and the transition timeline
  • How ISO/IEC 20000 addresses today’s business and service management challenges
  • How can ISO/IEC 20000 be integrated with other international standards such as ISO 9001 for quality management and ISO/IEC 27001 for information security management.

Lynda will use her experience of supporting many organisations to gain certification to ISO/IEC 20000 to give practical examples of its use and benefits. Use this event to learn and take back to your organisation the information to support them on their journey to gaining the benefits of the ISO/IEC 20000 standard and information about the transition to the latest edition.

How much does it cost?

Workshop places are available to itSMF UK members for £295.00 + VAT. 

Not yet a member? You’ll be shown a price of £460 + VAT which includes an ‘Individual’ level annual membership.  To find out about other membership levels, benefits and costs please click here.


Please contact the office on 0118 918 6500 to discuss an on-site running of this event.


October 3, 2019
9:30 am - 4:00 pm
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itSMF Events Team
+44 (0)118 918 6500


National Institute for Health Research, London
Minerva House, 5 Montague Close London SE1 9BB United Kingdom + Google Map
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