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SMtech forum – Cloud Management

15 October, 2019, 9:30 am - 4:00 pm

Cloud-based IT offers many potential advantages to new and established enterprises, in terms of agility, scalability and ease of management. Despite the benefits of resources on demand, though, ITSM remains as important in a cloud-based environment as in a traditional data centre. Clearly defined change/release, incident and problem procedures are essential to any mature business, while configuration and service level management take on a new significance in the cloud.

Many product vendors have launched new toolsets to support cloud computing more effectively, but as ever there remain many questions to consider in choosing the best solutions. Find out what needs to change and how in our SMtech event, Cloud Management.


What will it involve?

This SMtech event reviews the current tools and practices in this area with a host of presentations covering the different people, process and product aspects. Then it’s over to you – ask the difficult questions and debate the key issues with speakers and other attendees.

Who is it for?

All itSMF UK members and non-members.


09:30 - 10:00Registration & Coffee
10:00 - 10:15Welcome & Introductions
10:15 - 11:00Has visibility of user experience become clouded by complexity?
Richard Pegden, Senior Solution Consultant & Rod Bridgman, Solution Consultant - Nexthink

Embracing cloud means more flexibility and freedom for users, but rising complexity for service management. Whilst cloud enables service consumption that aligns more closely to user technology expectations, it poses greater challenges for IT to gain visibility of user experience in order pro-actively manage and rationalise usage needs.

Rod and Richard will explore how to gain insight into actual end-user experience, regardless of your ITSM tool, and best practices to close the visibility gap that stands in the way of your digital transformation progress and your ability to shift to pro-active service delivery.
11:00 - 11:15Break & Networking
11:15 - 12:00The Impact of Cloud and Digital IT on IT Professionals
Mark O’Loughlin, Managing Director - Cloud Credential Council

Organisations are continuing to move more and more of their IT services into the cloud, shifting various elements of their backend IT infrastructure, systems, applications and IT services. In simplistic terms, cloud computing and cloud-based services are just another form of outsourcing with a shift in the current IT supply chain model.

Digital technologies including cloud, Big Data, Internet of Things (IoT), Artificial Intelligence (AI) and blockchain are provided under new business, sourcing and service level models. But what is the impact from all of this change on individual IT Professionals and their organisations.

Mark will explore the disruptive nature of cloud computing and outline what this means for those involved in running IT services today.
12:00 - 13:00Lunch & Networking
13:00- 13:45Cloud-native SaaS – It’s time to rethink your ITSM
Patrick Bolger, Chief Evangelist - Hornbill

Back in the day when cloud computing was new, simply delivering your software as a service from the cloud was a differentiator. A decade on, the IT Service Management (ITSM) SaaS vendor landscape has changed dramatically; industry stalwarts have been acquired and new vendors have entered the market, offering next generation SaaS tools that are significantly easier to deploy, configure and maintain.

In this session, Patrick will explain the key differences between first-generation SaaS and cloud-native solutions. He will examine how cloud-native tools deliver the true benefits of SaaS; speed of implementation, ease of use, low/no code configuration, continual innovation and business agility. It’s time to rethink your ITSM.
13:45 - 14:00Break & Networking
14:00 - 14:45Ivanti Cloud
Alasdair Robertson, Chief Technical Officer - CTMS, an Ivanti solution partner

Andrew will be discussing the requirements for a modern ITSM tool and presenting Ivanti’s unified IT story and new product, Ivanti Cloud.
14:45 - 15:00Break & Networking
15:00 - 15:45Q&A Panel
15:45 - 16.00Event wrap up & close

Event Sponsors

Nexthink provides digital experience management for the enterprise. Leading global companies know that satisfied employees generate more satisfied customers. With Nexthink, organisations can deliver consumer-grade experiences to their employees to increase satisfaction and productivity.

Nexthink combines data collection, monitoring, analysis, remediation, intelligence and communication, to engage with employees and gather the right context for continuous optimisation. Nexthink is privately held with headquarters in Lausanne, Switzerland, and U.S. headquarters in Boston, Mass.

Hornbill provides cloud-based IT Service Management software that makes life in IT better. You can simplify, automate and optimise the flow of work. Increase productivity and improve service delivery with a service-centric approach to optimising IT, delivering simplified, consumer-like service experiences that engage and inform.

Automate repetitive tasks that keep IT buried in the basement, and streamline the flow of work. Drive your Digital Transformation initiatives, empowering you to help other teams, like HR and Finance, optimise their flow of work, helping IT deliver business value like never before. Delight your executive and reposition IT from a cost center to a value center. Use Hornbill and make life in IT better.

Employing over 1,700 people, Ivanti IT software is used by 78 of the Fortune 100. Enterprise IT departments use Ivanti to marry their ITSM, IT asset management, IT security, endpoint management, and supply chain capabilities. Ivanti’s mission is clear—to help our customers succeed through the Power of Unified IT.

How much does it cost?

This event is FREE for all itSMF UK members and non-members.



15 October, 2019
9:30 am - 4:00 pm
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America Sqaure Conference Centre
1 America Square, 17 Crosswall
London, London EC3N 2LB United Kingdom
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itSMF Events Team
+44 (0)118 918 6500
View Organiser Website