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SMtech forum – Cloud Management

October 15, 9:30 am - 4:30 pm

“I’ve looked at clouds from both sides now
From up and down, and still somehow
It’s cloud illusions I recall
I really don’t know clouds at all.”

Artist: Joni Mitchell / Song: Both Sides Now

Cloud computing is now a well-established approach to delivering IT services – yet for many service managers it retains a mystique that Joni Mitchell would understand only too well.

Cloud-based IT offers many potential advantages to new and established enterprises, in terms of agility, scalability and ease of management. Despite the benefits of resources on demand, though, ITSM remains as important in a cloud-based environment as in a traditional data centre. Clearly defined change/release, incident and problem procedures are essential to any mature business, while configuration and service level management take on a new significance in the cloud.

Many product vendors have launched new toolsets to support cloud computing more effectively, but as ever there remain many questions to consider in choosing the best solutions. Find out what needs to change and how in our SMtech event, Cloud Management.


What will it involve?

The day will start with presentations from the top SM technology companies, outlining their key offerings and the benefits they provide. Then it’s over to you – ask the difficult questions, debate the key issues with other attendees, watch the demos at the vendors’ stands.

It’s the SM software equivalent of speed dating – we’ll help you find the ideal partner to solve your business needs, and without the awkward conversations and endless hours of online research.

Who is it for?

All itSMF UK members and non-members.


Organisations currently presenting on the day include (more to follow):

Nexthink provides digital experience management for the enterprise. Leading global companies know that satisfied employees generate more satisfied customers. With Nexthink, organisations can deliver consumer-grade experiences to their employees to increase satisfaction and productivity.

Nexthink combines data collection, monitoring, analysis, remediation, intelligence and communication, to engage with employees and gather the right context for continuous optimisation. Nexthink is privately held with headquarters in Lausanne, Switzerland, and U.S. headquarters in Boston, Mass.

Hornbill provides cloud-based IT Service Management software that makes life in IT better. You can simplify, automate and optimise the flow of work. Increase productivity and improve service delivery with a service-centric approach to optimising IT, delivering simplified, consumer-like service experiences that engage and inform.

Automate repetitive tasks that keep IT buried in the basement, and streamline the flow of work. Drive your Digital Transformation initiatives, empowering you to help other teams, like HR and Finance, optimise their flow of work, helping IT deliver business value like never before. Delight your executive and reposition IT from a cost center to a value center. Use Hornbill and make life in IT better.

How much does it cost?

This event is FREE for all itSMF UK members and non-members.



October 15
9:30 am - 4:30 pm
Event Categories:
Event Tags:


London (venue TBC)
London, United Kingdom


itSMF Events Team
+44 (0)118 918 6500
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