Copyright © 2024 itSMF UK. All rights reserved.
Our next FREE member meet-up event for the North region will take place at the Co-Operative Group offices in Manchester on 8th October.
The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. Among the topics we will discuss Noel Bruton and Alice Doyne will explore different sides how the human factor impacts what we do, and our hosts from the Co-op will be sharing some of their insights – it will also feature a brief itSMF UK update.
All itSMF UK members.
Time | Topic | ||
---|---|---|---|
09:30 - 10:00 | Registration & Refreshments | 30 Mins | |
10:00 - 10:10 | Welcome & Housekeeping | Jennifer Smith ITSMF North Regional Chair IT Service Delivery Manager at Enact | 10 Mins |
10:10 - 11:00 | Transition from On Premise to the Cloud at the Co-Op | Vicky McGuire Co-Op | 50 Mins |
11:00 - 11:45 | Delivering ITSM using a Hybrid Agile Approach | Alice Doyne Deloitte | 45 Mins |
11:45 - 12:00 | itSMF Update | Richard Horton | 15 Mins |
12:00 - 13:00 | Lunch & Networking | 60 Mins | |
13:00 - 13:45 | Firefighting vs Project Deadlines: Organising for Success When the World Doesn't Stop | Noel Bruton ITSM Consultant, Trainer & Author | 45 Mins |
13:45 - 14:30 | "So what ? " - Group discussions of the day's themes | Richard Horton | 45 Mins |
14:30 - 14:45 | Close and Feedback Forms | Jennifer Smith ITSMF North Regional Chair | 15 Mins |
This event is FREE for all itSMF UK members.
If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.
REGISTER NOW!
Chippenham