Events for 8 October, 2019

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Coop Federation House

Member Meet-up – Manchester

Co-operative Group, Federation House Federation House, 2 Federation Street, Manchester

The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

Picture of London

Masterclass – Knowledge Management (KCS)

etc.venues Victoria 1 Drummond Gate, Pimlico, London

Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.