ISO/IEC 20000 is a standard for service management that can be applied to IT and non-IT services. In this workshop, ISO/IEC 20000 guru Lynda Cooper reviews the third edition of the standard, and explains why certification makes such a difference to today's service-focused organisations.
Join us on 29th January in London for our first SMtech forum - ‘Service management solutions: I still haven’t found what I’m looking for’. FREE to attend, the day will include presentations from Hornbill, ivanti, Marval, Nexthink and more...
IT organisations are still struggling to become a service provider, unable to deliver consistent quality, whilst the business needs a strategic partner to help shape and realise the future. How can IT measure and demonstrate its value to the business and establish itself as a strategic partner?
Our next free member networking event in Scotland, focused on 'User Experience', will take place at Edinburgh Napier University on 5th February 2019.
All too often, individuals move into management roles with minimal guidance in how to get things done through the teams they are expected to manage and motivate. This masterclass addresses some of the skills, behaviours and strategies required to motivate and manage a team.
ITSM professionals are being challenged to ensure measurable service delivery and management of cloud environments. PCSM is designed to provide the context behind cloud from a non-technical perspective and upskill IT and Service Management professionals to be digital ready!
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
Our next free member networking event in the North, focused on the relationship between ITIL and DevOps, will take place at HMRC offices in Newcastle on 26th February 2019.
Whether you are designing an IT operating model, a Service Management operating model or an operating model for an individual product or service, the Operating Model Canvas and its accompanying tools will help you.
FULLY BOOKED. Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task with few resources to work. This masterclass will show you how to add value in the most difficult of circumstances!
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