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Member Meet-up – Edinburgh

February 5, 2019, 10:00 am - 3:00 pm

Our next FREE member meet-up event for Scotland will take place at Edinburgh Napier University on 5th February. The event will include presentations focused on the “User Experience” and provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

Who is it for?

All itSMF UK members.


TimeAgenda ItemDuration
10:00Registration & Refreshments30 mins
10:30Chair Introduction & itSMF Update15 mins
10:45Dr Laura Muir, Associate Professor, Creative and Social Informatics Group, School of Computing, Edinburgh Napier University
User-Centred Service Management - This presentation will explore the benefits and challenges of taking a user-centred approach to service management, discuss ITSM and UX education and introduce the Sensorium UX lab at Napier (with guided tours available).
45 mins
11:30Breakout/Discussion15 mins
11:45Refreshments Break30 mins
12:15 Miriam Boyles and Holly Allison, Orange Bus45 mins
13:00Lunch60 mins
14:00Kat Husbands, University of Glasgow
Grassroots and Guerrillas: embedding UX in IT - Kat Husbands and her project colleagues are working to increase the University of Glasgow's UX maturity. Kat will share some of their successes and failures so far, and lead a group exercise to demonstrate a user research technique anyone can try.
60 mins

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.



February 5, 2019
10:00 am - 3:00 pm
Event Categories:


itSMF Events Team
+44 (0)118 918 6500


Edinburgh Napier University
Merchiston Campus, Colinton Road
Edinburgh, EH10 5DT United Kingdom
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