Loading Events

Masterclass – Learning that can be applied: Business & IT-Alignment

January 30, 2019, 9:30 am - 4:30 pm

As part of our ‘Learning that can be applied series’ we ask the question: How Good is Your IT – in the context of becoming a Strategic Partner to the business?

Business & IT-Alignment is once again a top scoring ‘C’ level concern, driven by the demands of Digital Transformation and the increasing importance of IT. Many IT organisations are still struggling to become a Service provider unable to deliver consistent quality, whilst the business needs a strategic partner to help shape and realise the future.

However becoming a strategic partner demands ‘Trust and Credibility’. Trust and credibility is obtained by delivering the quality that the business demands. Quality that relates back to business added value and reduction in business risks.

In response to the growing demands many IT organisations leap onto frameworks. The framework and the processes become the goal, not the quality and outcomes that the processes are expected to deliver. But the ‘alignment’ problem and realising sustainable business value isn’t only an IT behavioural change. It is also the business. The need to improve the quality of IT Governance practices.

The event will be facilitated by Paul Wilkinson, owner of GamingWorks, who is a regular speaker at itSMF conferences and events around the world. He has been actively engaged with thousands of customer organisations through his presentations, workshops, business game exercises and consulting engagements. Capturing and sharing both success and fail factors relating to organisational change.


What will it involve?

Event attendees will take part in the Grab@Pizza Business & IT-Alignment simulation, combined with IT Quality measurement to prove the value delivered.

Grab@Pizza – ‘A Business & IT Alignment case study’
In this session delegates will take part in the Grab@Pizza Business & IT-Alignment simulation. Grab@Pizza is a very successful company selling millions of Pizza’s every year. But after 6 months in the current year, the sales figures are far below expectations. IT is posing a significant business risk due to poor quality, in terms of downtime and the inability of IT to respond to changing business needs (Risk optimisation).

The CEO urged the Business Manager to make a challenging recovery plan. This plan is based on a 6 month strategy to bring the sales and profit back on target (Benefit realisation). Existing IT capabilities are poor, resources are tied up in ‘Keeping the lights on’ rather than supporting and enabling new innovations. The IT department must ensure the appropriate capabilities are in place to execute the strategic plan and sufficient, appropriate and effective resources are provided to ensure both benefits realisation and risk mitigation (Resource optimisation).

IT Quality Index Framework
Delegates will play a number of rounds of the simulation. Between simulation rounds we will use parts of the IT Quality Index Framework exploring how this can form the basis for continual quality improvement in the various quality dimensions within the framework.

Attendees will gain a better understanding of how to operate an IT quality management system on strategic, tactical level and operational looking at quality dimensions such as ‘Governance’ & ‘Value of IT’ (Strategic), ‘Demands & Changes’ (Tactical), processes like ‘Incidents & problems’ (operational) as well as ‘Service outcomes’ and ‘Improvements’.

Delegates will see how the framework can be used to demonstrate quality improvements aimed at maximising value and gaining trust and credibility to become a strategic partner to the business.

How much does it cost?

Places are available to itSMF UK members for £295.00 + VAT.  Not a member? Find out about membership benefits and costs here.


Please contact the office on 0118 918 6500 to discuss an on-site running of this event.


January 30, 2019
9:30 am - 4:30 pm
Event Category:


London (venue TBC)
London, United Kingdom


itSMF Events Team
+44 (0)118 918 6500
Scroll to Top