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Masterclass – Business & IT Alignment (FULLY BOOKED)

January 30, 2019, 9:30 am - 4:30 pm


Business/IT alignment is once again a top scoring ‘C’ level concern, driven by the demands of digital transformation and the increasing importance of IT. Many IT organisations are still struggling to become a service provider, unable to deliver consistent quality, whilst the business needs a strategic partner to help shape and realise the future.

However becoming a strategic partner demands trust and credibility, which are obtained by delivering the quality that the business demands; quality that relates back to business-added value and a reduction in business risks.

To help our members with this challenge, we’ve partnered with GamingWorks and Q4IT to deliver a unique event which will provide attendees with a clear and measured understanding of how to demonstrate value, measure quality and better align with their business colleagues.


What will it involve?

Event attendees will take part in the [email protected] Business & IT Alignment simulation, combined with IT Quality measurement to prove the value delivered.

[email protected] – ‘A Business & IT Alignment case study’
In this session delegates will take part in the [email protected] Business & IT Alignment simulation. [email protected] is a very successful company selling millions of pizzas every year. But after 6 months in the current year, the sales figures are far below expectations. IT is posing a significant business risk due to poor quality, in terms of downtime and the inability of IT to respond to changing business needs (risk optimisation).

The CEO urged the Business Manager to make a challenging recovery plan. This plan is based on a 6 month strategy to bring the sales and profit back on target (benefit realisation). Existing IT capabilities are poor, resources are tied up in ‘keeping the lights on’ rather than supporting and enabling new innovations. The IT department must ensure the appropriate capabilities are in place to execute the strategic plan and sufficient, appropriate and effective resources are provided to ensure both benefits realisation and risk mitigation (resource optimisation).

IT Quality Index Framework
Delegates will play a number of rounds of the simulation. Between simulation rounds we will use parts of the IT Quality Index Framework, exploring how this can form the basis for continual quality improvement in the various quality dimensions within the framework.

Attendees will gain a better understanding of how to operate an IT quality management system on strategic, tactical level and operational looking at quality dimensions such as governance and value of IT (strategic), demands and changes (tactical), processes like incidents and problems (operational) as well as service outcomes and improvements.

Delegates will see how the framework can be used to demonstrate quality improvements aimed at maximising value and gaining trust and credibility to become a strategic partner to the business.

How much does it cost?

Places are available to itSMF UK members for £295.00 + VAT.  Not a member? Find out about membership benefits and costs here.


Please contact the office on 0118 918 6500 to discuss an on-site running of this event.


January 30, 2019
9:30 am - 4:30 pm
Event Categories:


London (venue TBC)
London, United Kingdom


itSMF Events Team
+44 (0)118 918 6500
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