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This Masterclass offers a mature approach to major incidents, explaining why it's important to integrate several different approaches. Come along to find out: how to handle the first five minutes, Managing upset stakeholders, Avoiding the effects of stress, and much more. |
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This workshop looks at: what DevOps offers ITSM professionals, what metrics you should be using to measure DevOps success, how the 9 Principles of ITIL apply to DevOps practitioners, and much more. |
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FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.
17 September, 09:30 – 16:30