This Masterclass offers a mature approach to major incidents, explaining why it's important to integrate several different approaches. Come along to find out: how to handle the first five minutes, Managing upset stakeholders, Avoiding the effects of stress, and much more.

This workshop looks at: what DevOps offers ITSM professionals, what metrics you should be using to measure DevOps success, how the 9 Principles of ITIL apply to DevOps practitioners, and much more.

itSMF UK Regional Member meetings take place across the UK. They provide an opportunity for members to gather with other practitioners in their locality to share experiences, listen to guest speakers and discuss key service management issues. There's also a brief itSMF UK update

Regional Member meetings take place across the UK. They are free of charge to members and provide an opportunity to gather with other practitioners to share experiences, listen to guest […]

This primary focus of this event will be around "how do you confirm your SIAM model is ready to use?" The day will start with an overview of the SIAM […]

Join us to learn how to take your problem management efforts from reactive to proactive to make your business more successful. We will look at how to get started, how to improve existing efforts, and how to make proactive problem management work alongside your other IT and business activities.

Learn how to improve the services you currently deliver by simplifying the user experience and better facilitating self-help; and discover how to better support IT governance and improve business processes, all while reducing your service costs with our dedicated Service Catalogue workshop.

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations – attend this workshop.

Improve IT operations across quality, speed, and cost; influence customer perceptions of IT “value” by demonstrating a commitment to improving services; and enhance IT service provider reputation and drive greater customer satisfaction, by undertaking CSI best practice. Learn more here.