This meeting will focus on how organisations do Service Management which will take the form of a Q&A session with a panel of invited SMEs.
In this CoP Design and Transition meeting we will be discussing Modern Service Design and Transition Management. Previous Transition SIG Chair and current community member Jon Morley will be looking into how Service Design and Transition looks within a more Modern Service Management landscape.Â
This meeting will look at Measuring Quality of Service. The session will start with Richard drawing on his experience of defining and measuring Quality of Service and then opening up to the floor for Q&A contributions.
So you want to create, track and implement a Service Improvement Programme to achieve a strategic transformation? This will be the first of two sessions to bring our collective experience together as a Community of Practice on how to get buy in for a Service Improvement Programme.
An informal catch up and open discussion with Strategy and Planning chair and community members.
This meeting will be a catch up where we will review 2021 and looking forward to prioritise COP activities for the coming year.
This will be a planning session and will give all CoP members the opportunity to shape and improve the meetings this year.
Our panel of experts will discuss how we can nurture the next generation of IT Service Management talent in a way that encourages diversity of thought as well as creating inclusive environments for people from all backgrounds to have a fair chance and succeed in the IT Service Management sector.
In this CoP Design and Transition meeting we will be discussing Quality Assurance in SIAM & Transition
This session will discuss experience and approaches used when approaching Risk Management using Frameworks and Strategic Risk Management.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
Disclaimer: Our member environment runs on a separate system. As such, when navigating to member areas on this website you may notice that you are redirected to a different environment.
