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Community of Practice – Strategy and Planning Meeting

December 6, 12:00 pm - 1:00 pm

itSMF UK’s Communities of Practice (CoPs) provide the opportunity to bring together like-minded professionals to focus on areas of common interest. Our CoPs allow members to explore new ideas, challenge and discuss Service Management principles, practices, toolsets and frameworks.  If you have not heard of the Communities of Practice before or have yet to formally volunteer for a specific group, please click here for additional information.

Meeting Agenda

Strategic Transformation through Service Improvement Programmes

So you want to create, track and implement a Service Improvement Programme to achieve a strategic transformation? This will be the first of two sessions to bring our collective experience together as a Community of Practice on how to get buy in for a Service Improvement Programme.

This first session will also review what outputs on this topic would be of most use to itSMF UK members, based on feedback from our ITSM 2021 session.  We’ll also discuss how such a programme can be scoped and run, which stakeholders to engage with, how to deliver and track benefits through governance and reporting.

We’ll extend a warm welcome to any new members who are interested in joining our Community of Practice after the conference.

Delivery Platform

This event will be delivered using Microsoft Teams.

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.



December 6
12:00 pm - 1:00 pm
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Online Delivery


itSMF Events Team
+44 (0)118 918 6500
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